The UPS Store — Local services in Hoboken

recently had the pleasure of experiencing the most remarkable customer service from three extraordinary individuals at UPS Hoboken: Sneh Patel, Krunal Patel, and Iasia. Their exceptional dedication, attention to detail, and unwavering commitment to ensuring a seamless delivery experience truly deserve commendation.

From the moment I stepped foot into the UPS Hoboken facility, I was greeted with warm smiles and a genuine willingness to assist. Sneh Patel, with her friendly demeanor and exceptional knowledge, instantly made me feel at ease. She went above and beyond, taking the time to understand my specific shipping needs and providing valuable advice to ensure the safe transportation of my items. Her professionalism and expertise were evident throughout our interaction, and I left the facility with complete confidence in UPS's capabilities.

Krunal Patel was equally impressive in his role at UPS Hoboken. He effortlessly navigated the logistics and processes involved in my shipment, displaying an impeccable attention to detail. Krunal's efficiency and organization were truly exceptional, as he meticulously reviewed the shipment requirements and provided real-time updates on its progress. His proactive communication and transparency instilled a sense of trust and reliability, leaving no room for doubt or confusion.

Iasia's exceptional customer service skills further enhanced my experience with UPS Hoboken. With her warm and welcoming demeanor, she made every effort to ensure my visit was pleasant and stress-free. Iasia patiently addressed all my inquiries, providing timely and accurate information. Her dedication to providing top-notch customer service was evident as she went the extra mile to accommodate my specific needs, making the entire process seamless and efficient.

The combined efforts of Sneh Patel, Krunal Patel, and Iasia truly embody the epitome of exceptional service. Their professionalism, expertise, and commitment to going above and beyond surpassed my expectations. As a customer, I was thoroughly impressed with their knowledge, attention to detail, and genuine desire to provide an outstanding experience.

Furthermore, it is worth mentioning that the entire UPS Hoboken team exudes a remarkable level of synergy and professionalism. The facility is well-organized, and the staff members work seamlessly together to ensure every customer receives exemplary service.

In conclusion, I cannot speak highly enough of Sneh Patel, Krunal Patel, and Iasia from UPS Hoboken. Their outstanding service, dedication, and commitment to excellence deserve recognition. If you are in need of reliable shipping services and exceptional customer care, I wholeheartedly recommend visiting UPS Hoboken and experiencing the expertise of this...

**To all readers, please check the owner's response to the negative reviews. Either the negative reviews were not responded to or were defended with great audacity which shows the attitude of the owner towards the customers.

This was my first time at this particular UPS store. After reading all the negative reviews I was a little hesitant to visit the store but since I needed the notary services urgently, I decided to visit the store.

To my dismay, the experience was really bad. The guy in the store is extremely rude. He started questioning the documents even when I was ready to show him the originals. He did not even bother to look at the originals I wanted to show him and did not even hear most of the stuff I tried to explain. His behavior I thought depended largely on who you are, how you look! (The other review of 'tape' guy states exactly the same). I am not sure if they have some bias toward specific people (I am deliberately not using the word 'rac*' here as I hope that is not the case.)

I would request the owner to please look into the matter.

**My reply to owner's response - First of all, when I was trying to explain you the document, you just walked off. It was one single document. You never even attempted to see the original.

Secondly, attestation is charged by the number of 'attestations'. An example - if there is paper trail which spans for 2 pages but is a part of same document, will you charge for 2 documents? I was trying to explain you the same only if you would have allowed me to.

Finally, about the racial discrimination, if you see the bad reviews, almost all are from 'a' certain type of people. I referred to the reviews on social media (it was just a reference and not a threat) for reminding you that the customers should be treated with some dignity but I am afraid you were unperturbed by it and still seem to be so.

Although you have lost me as a customer and tarnished the brand UPS I wish you the very best in anticipation for better...

They said the shipping is all set and then adjusted for another $200 two weeks later after I paid $150 on site. It is the worst shipping experience I ever had. I wish you UPS guys had the worst Christmas in your life as well.

Ebay instead of UPS paid the credits but I don't think UPS has fixed its problem. The return credit should be around $200 and $8 was deducted for no reason again. I won't call UPS or Ebay again but leave a note here so you know how much will $8 cost.

IT IS UPS's responsibility to fix its overcharging issue and it still sent additional charges for other items. I don't understand how this kind of business can still survive in this country. Even considering $150 and $55 without this $200 overcharge, it is already $200 to ship a item with 5-7 days, it is still too crazy. I will never consider UPS in the future because it is terrible while the staff seem proud of this...