Boda's Kitchen — Restaurant in Hood River

Ordered lunch with a group of 5. The lady taking the my order asked me to repeat my sandwich order three times. I finally said, 'The Cubano sandwich, five items down on the hot sandwich menu..' Oh, gotcha (or something like that), came the response. To my surprise, my sandwich never came out. When I approached the register to ask about the sandwich, I had to stand in line and wait for my new turn in the cue because the vendor and the other two employees are all adept at not making eye contact. I was able to ask the young lady delivering orders to tables about my sandwich. She barely looked at me. She gave me no clue as to what, if anything, she may do to follow-up with me. She looked at a couple empty counters and then looked in the register when it was free and determined that a Cubano was not on 'my' ticket. (They never offered a receipt upon purchase, so I didn't know the lady didn't 'get' my order. Although they did make me feel like they thought I was attempting to game them for a free sandwich. I was not. I would have been happy to order and pay for another sandwich. I did just spend over $90 on lunch for 5 (I thought) including a 20% tip.The sum total of their solution to this situation was, 'There is no Cubano on your ticket.')

There were other problems with this experience. It was hot in their deli. Lots of groups of two taking up 6 person tables. (This vendor seems particularly disinterested in the customer experience after the point of sale.) Service is slow. Orders trickle out one at a time.

I initiated a dispute for the amount I paid in tip. I have learned from this experience not to tip prior to completion of service.

Of course, I was not beyond reproach in this situation. I could have insisted on a receipt at the point of sale and reviewed it meticulously and avoided the problem entirely. By the time I recognized that I had a problem and had the attention of staff I was frustrated and ready for a confrontation and I was not nice about expressing myself. In retrospect, I think I just felt unvalued by this vendor and it hurt my feelings.

I...

This is for wedding catering:

The food is not worth the unprofessional service this place provides.

I am not sure if it is due to the fact that they have a new catering manager, Ethan or negligence on the owner's part. We had 6 weeks till our wedding date to find a caterer. We only have 50 people so weren't too worried about it. I reached out to Boda's even though they aren't well reviewed in the catering world, because they were on the list of preferred vendors for our venue.

After getting a menu from the caterer, which is pretty pricey mind you, we decide that we want to do a tasting. They don't "do" tastings in the summer. First weird sign, but okay I chalked it up to the fact that maybe it is because they are smaller and we are doing it short notice.

We decide to just drop by and try the food. Ethan met with us and for an hour we went over in detail the menu and the food. We TOLD him we want to move forward and loved the food.

The next day he sent us a revised menu with pricing. I then responded back with my comments and revisions, relieved that we would be closing soon on this.

But I never heard from Ethan ....

4 days later, I get a response that they made a mistake and booked another wedding for the same day.

HOW DO YOU MAKE THAT MISTAKE?? There is some serious lack of communication, un-professionalism, and neligence that had to have occurred to make that happen. They wasted our time and energy.

Please think twice before going to a small catering company like this that does not take their clients seriously. If they can botch something as simple as a date, it worries me to think what would have happened had I actually booked them for my wedding.

My advice, go with the caterer that has the capacity and staff to handle a...

The food was pretty decent and the store was neat and clean however the customer service provided did not give the restaurant itself a good impression at all. The ladies who were there were very kind and had great customer service however the guy with brown hair and facial hair in his mid 30’s named Ian did not set a good tone at all with how he treats his paying customers. He questioned my roommates service dog with a snotty tone and he also had a snotty tone about our masks being up at all times which we only had them down slightly to drink the drinks we bought and that rule is understandable but it could have been presented more politely. I asked him about a wine if it was sweet or not and he gave this quick reply “no” without even coming back to me and asking me if I had any other questions about the wine. It was pretty much like he was just there to do a job and he felt as if he could bring his uppity crabby monotone on his paying customers. Well you can bring your uppity crabby monotone on whoever walks through your doors but we aren’t coming back nor do I suggest other...