Tropical Smoothie Cafe — Restaurant in Hoover

i went in today to pick up an online order to deliver. They tape the bags up so there is no way to carry them. it was a big order and i politely asked for a bag with handles so i could put the large bag inside to make it easier to carry. the woman at the front counter, who actually almost dropped said bag on the small walk from the order shelf to the counter, said no. tells me that they spend so much money on packaging, etc...i asked if i could pay for it, but she still wouldnt give me a bag which probably costs 2 cents. i told her i didnt want to drop it as she almost did herself, she continued to argue, so finally i said, nevermind, i'll risk it. as i was walking out, she sarcastically said, "its not a risk, its your JOB!"

i went out and put the items in my car, i get orders pretty frequently for this place so i wanted to smooth things over so it wasnt awkward when i went back. i started to explain that i didnt want any negative energy and she starts thrusting a bag at me. i told her i didnt want the bag, (i had found one in my car, and will be sure to have these on hand from now on.) she was being even meaner to me than before so i told her i didnt need her attitude and walked out and as i was leaving, she says loudly, "dont ever come back! DONT EVER COME BACK!"

really? this is how you treat a delivery driver who is delivering your food to multiple customers? and if this is "my job", it would seem that she was actually preventing me from doing a good job as "my job" consists of me getting the food from the restaurant to my car, then from my car to the customer. so if i am trying to avoid dropping the food, and asking for a bag that costs next to nothing, and even offered to pay for it...why am i being abused?

if the owner sees this, i would appreciate a phone call or email. i also filed a complaint using the online system via Tropical Smoothie Cafe, you will find my...

I’ve been an infrequent customer here for years, but usually eat here 1-3x per week in recent months. This location is consistently clean, the employees are nice, and the food and smoothies are high quality and accurate (I have NEVER had my order made wrong!). My daughters love this place too and often will choose this place when given the chance to choose where we are going for lunch or dinner. I love that they let you customize absolutely anything. You can swap out white chocolate instead of regular chocolate in a smoothie, or essentially build your own wrap like my daughter did tonight with her chicken+lettuce+mozzarella wrap. (It’s technically the Buffalo Chicken Wrap - one of my favorites - but without the ranch, tomatoes, or Buffalo sauce.) Our favorite smoothie is the Peanut Butter Cup, but collectively my family also recommends the Island Green, Avocolada, and Beach Bum (white chocolate instead of regular). My favorite food items are the Chicken Pesto Flatbread, the Buffalo Chicken Wrap with sauces on the side, and the Chicken Caprese Sandwich. If you come here, even between lunch and dinner peak times, don’t be in a hurry. It does take a while but that’s because nothing is pre-made. It’s all made when you order it. The team works diligently and does...

If I could give 0 stars I would. I highly recommend you find a different location to go to! Please do not waste your time or money here! It takes a lot for me to leave a bad review. I understand this is peoples livelihood but I've never been treated so disrespectfully in my life! Especially by someone I'm spending my money with. The owner and several staff members were extremely rude! To make matters worse, my food tasted terrible! The owner and manager spoke in an aggressive and condescending tone! The owner aggressively tossed my food at me! I will never do business with them again! I've warned everyone I know and I've reported them to corporate! When I came here to leave my review I wasn't surprised when I saw other negative reviews mentioning how rude the staff is. Evidently, this is common behavior for this business which is a shame because I used to be a regular customer years ago and never had an issue. I don't know if it's under new management or if they just no longer provide good customer service and quality food! You would think in this economy they would be more mindful of how they treat their customers so they don't end up going out of business like so many other...