Fat Jacks — Restaurant in Hot Springs

Covid response - There was a sign that says masks are required upon entering yet the servers worr them half the time or at their chin, even when serving food and talking with customers. Tables didn't appear very clean and menus were not sanitized between uses.

Atmosphere - The bar has permanent marker signatures and vulgar language all over the walls and decoration throughout this place. There is writing all over the tables and booth seating as well. We sat next to a return air vent that had a 1/8 inch of dust buildup on it and reeked of some sort of stench. I got the feel like its your classic college bar that has weeks of sticky drinks on the floor.

Food Quality/Service - The waitress seemed irritated when we hadn't decided what we wanted to eat yet. It was our first time there and we arrived for a late lunch around 2. There were about 5-10 other parties there and it took roughly 45 minutes to get our food. The food presentation was poor and most menu items are fried. I enjoyed a very mediocre "fried" fish, shrimp and oysters meal with fries.

Payment - The price is a little high for what you're getting as it isn't quality food. Also, upon paying, the server informed us that there would be a 3% upcharge if we used a credit/debit card. I declined and paid with cash. It was nice that she informed us of the charge ahead of time, but build that charge into your pricing like most companies. Unfortunately the pricing is already too high for the quality of food that is served here.

Conclusion - I should've read the reviews before eating here as I absolutely would have chosen a...

Went in to have lunch with a friend of mine. She ordered a hamburger and I ordered Mary Seafood crepe. In ordering our drinks I wanted hot tea for the first time ever I had a waitress suggest since they didn't have hot tea that she could take unsweet tea and heated up for me. I have suggested that before two other waitresses to have it fail. This waitress it came out beautifully! I love the fact that she was willing to think outside of the box to get me something that I wanted. Later down the line we had a gentleman come up to the table and introduce himself. He was the manager of the kitchen. He wanted to inform me that he didn't like the way the crepe looked. I'm assuming that they're pre-made due to the fact that he didn't make another one. But he was worried that it wouldn't be of good quality. And suggested that I order something else. I have worked in the industry more years than I would like to admit LOL. I have never heard, seen, or experienced anything of the sort. I was impressed! I later found that he had just taken the job over and he was trying to weed through what was left in the kitchen and what needs to be replaced. The food was incredible! The service was incredible! It is a comfortable restaurant / bar to enjoy your friends have a good meal and enjoy the view out the window. I most definitely will return! And I have been bragging about them ever...

Horrible experience. I just left this location. The restaurant was not busy, but our waiter appeared to have a couple of tables. He got our drink orders, and placed it in front of one of our wives to hand out (strike 1). We watched him take another tables drink order, and then take their order. He came back to our table with our alcoholic beverages, and left before we could request appetizer order. We waited patiently for another 5 minutes, and watched him fulfil/talk with tables sat after us.

We were frustrated, and hungry for sure. Since he would not acknowledge waving our hands, I requested the bartender to cash us out (4 waters, 1 beer, and a Purple Rain coctail).

He came to BY our table to the computer behind us, rolled his eyes, printed something out, and walked away. I now followed him to the other computer he walked to and demanded our check so we can try and eat dinner somewhere. I asked for a manager, and he then printed off my check, and he set it down at the computer, instructing me to walk over to sign. Now I am very upset. The manager then came over, and I explained to her our issues with the waiter. Lets just say, she didn't really have much to say and seemed very apathetic to our concerns.

I hope this review is read by those out of towners coming into Hot Springs. Do not ruin your experience of the town by eating...