Narin's Bombay Brasserie — Restaurant in Houston

This review is from the basis of their catering service, and not their restaurant.

We hired Bombay Brasserie for our wedding after trying the food. As many other reviewers here have noted, the food was fantastic and that made us excited to serve this at our wedding. Everything was fine during the selection process and during the months leading up to our wedding. About 3 days before was when the attitude shifted and professionalism went out the window.

Narin's son, Sanjay was our main point of contact. He was very confusing when we were finalizing pricing and payment, got very upset, and threatened to cancel our catering (3 days before the wedding). He was extremely disrespectful to my mother, and proclaimed many times that he was number 1 in the industry. We got through this little ordeal and confirmed everything for our Sunday wedding.

The day of the wedding was when most of our troubles occurred. My first comment would be regarding the staff we hired. No manager was sent with them (as was promised) and they required constant direction from our wedding coordinator to do tasks such as refilling water and bussing tables.

Our biggest problem was with the dishes, glasses, and silverware that we ordered through Bombay Brasserie. They left the venue without taking these rented items with them. We were expected to leave the venue by 4 PM by contract with our venue. Failure to do so would have resulted in charges for us. It was around 3:30 pm that we realized the caterer had left with all their stuff. Most of our friends and family had already left, so we were just doing a final walk through when we discovered this.

I called Sanjay and Bombay Brasserie, left texts, and never received a response. I was able to hunt down Narin's number, who answered and said he'd call me back but never did. We ended up having to load all the plates and dishes in a friend's truck to avoid charges.

We finally got a hold of Sanjay who deferred blame to the company he rented the dishes from. He said he was not responsible for them, it would be that company. We took them to my parents house and unloaded the dishes. They were finally picked up around 9 PM. We tried to discuss this with Narin a week after the wedding, but he continued to say he was not responsible for the dishes since he rented them from someone else.

All in all I would say that I wish I had picked someone else who was more professional and courteous for our wedding. This is a company who started out as such, but changed once they got the money for the job.

I attached a picture of my wife, in her wedding dress, loading up dirty plates. I recommend you go with someone who doesn't put you in this situation on your...

I’ve received some of the worst customer service ever at places, and I still never take the time to leave a review. I usually chalk it up to maybe the wrong person being on shift or something and go about my day. I also feel most reviews don’t fully consider the positive aspects of a restaurant or objectively look at a situation fairly. REVIEW: I flew in from out of town to have dinner with my mother on Mother’s Day. They would not let me into the restaurant because I had on a tank top (because it’s generally humid and hot in Houston). This made perfect sense to me so I took an Uber home and figured I’d try again next year with some proper planning. I started to think to myself: I’m clean cut, my clothes were all very well fitting etc. I found something fishy and started feeling like I wasn’t allowed entry for a reason different than dress code. I called and someone politely answered. I asked “hey, do you guys have a dress code?” The polite person on the phone said no sir, we do not. And I then said “could I speak to a manager?” The person said “speaking”. I mentioned how I was just in there and was turned away for dress code violations and was kicked out in front of my family. He then said “oh yes, I remember you. What I meant to say was there is NO dress code BUT you must wear a long sleeve shirt with dress shoes.” I then of course responded with “yes but you yourself the manager just said there’s no dress code.” I meant to leave a polite message to the manager stating that even if there is a dress code, it’s Mother’s Day and perhaps since it was only a small miscommunication we could have some humanity and allow for exceptions. I wasn’t even gonna write a review because it just wasn’t that serious to me. What happened next was this “manager” berating me telling me how I just don’t know how to dress and raising his voice at me. It was amazing how a calm and polite phone call turned into such immature anger and a hanging up of the phone despite not a single curse word or impolite phrase being mentioned. This type of discrimination based on absolutely nothing and complete disregard to even hear out a small customer complaint/suggestion before yelling and temper tantrums begin is amazing. So amazing I figured I’d finally for the first time ever, share this review with you all. Do not expected to be treated fairly or with dignity at this establishment. I’m sure, however, that the food is...

In a word: awful. The service is so far from good you can't even call it bad...it's non existent.

The room itself is okay, somewhat dated. The service was atrociously bad. My party was two people, we let the "server" know (first problem, everyone serves you and nobody introduced themselves as our server) that both of us are vegetarian.

We ordered an appetizer (selection of samosas, pakoras etc). I asked when ordering how many pieces of everything come with it and was told two of everything. It comes out dropped off by another harried individual but had no dipping sauces and one samosa. I manage to call one gentleman down and he states it only comes with one. Okay, fine whatever, we can split it.

The mains come out; we ordered the eggplant (baingan bhartha) and the saag paneer. They brought out the saag and other distinctly NOT eggplant dish. I let the harried gentleman know this isn't what I ordered and he exclaims "NOBODY TOLD YOU?" This doesn't sound good. He hurries off to fetch another individual. This guy says unfortunately they are out. It's fine, there are shortages I get it, but who the heck decides to send out another dish without at least checking with the guest‽ I was asked to take it multiple times and had to reiterate repeatedly I didn't want it. They offered to make something else - I asked if they could remake it all so both of us get to eat together and was met with a no.

There was no contrition, there was no making it right, they came back near the end of our meal and brought out the second dish they made and offered it on the house but it was far too little and way too late (and plus, we had lost our appetite).

The saag dish was not good. It wasn't well seasoned and lacked any taste. Bland is the best way to put it.

This is thus far the absolute worst restaurant experience I've had in Houston. If you're reading this just move on. This isn't a restaurant worth wasting your money at. Food sucks, service is nonexistent and prices reflect the delusions of grandeur this proprietor has for his restaurant - perhaps at one point this place was good. If it had any glory days those have...