The Chifley Houston, Tapestry Collection by Hilton — Hotel in Houston

The quest to find a decent hotel in the Houston Galleria area continued. I am always interested in finding suite hotels as they usually provide more space and have a kitchen/sitting area which provides a nice area to relax and hang out; especially if you have a big group. Overall, its a nice hotel with comfortable rooms and good customer service, but this is not my definition of suites and access to the hotel can be difficult.

The hotel is located within the Galleria area and is either a 2 minute drive or a 3 minute walk to the Galleria – so it is very convenient in that sense. What is not convenient is the entrance – there is only one entrance to the hotel and that is in the middle of the highway service road so you have to make a very long u-turn and then wait into traffic to get to the entrance of the hotel while competing with the drivers that want to turn onto the main street to access the Galleria – not very relaxing. Parking is available behind the hotel and it cost $19 for in/out privileges and there are plenty of spaces.

This is a full-service hotel so they have a restaurant/bar, a very nice and spacious fitness center, as well as a business center (with computers and printers) all on site. Shuttles are also available to transport guests around the neighborhood. The hotel also has great customer service as check-in was smooth, efficient, and very inviting so it was a nice experience. I checked in and was given my key as well as a detailed explanation of the hotel and its services.

I had requested a suite with 2 double beds and this is what my room looked like. As you entered into the room, on your right was the bathroom which had a long sink and counter space. On the other side of the sink was a double closet and next to the sink was the door to the toilet/shower. There was also a separate entrance from the bathroom to the bedroom. The bedroom had two double beds and they were spacious and comfortable. There was enough room for the two double beds so it was a decent amount of space, not a lot but I have been in suites where there is less room. There was door the separated the bedroom from the sitting room, and on either side of the doors was a chest with drawers on the bottom and a TV on top. In the sitting room was a couch that could double as a sofa bed, as well as a chair and a table. Right next to the couch was a desk that faced towards the couch and behind the desk was a nook that housed a fridge, a coffee maker, and a sink. I had said earlier that this was not my definition of a suite, because usually a suite has a more defined kitchen area with a larger fridge and microwave as well as dining table; this hotel had none of that. It was a pleasant room and a comfortable stay, just wasn’t my definition of what a suite looked like.

I was expecting a more full-size suite and that is not what the hotel offers but overall it was a nice stay with comfortable beds, spacious room, and good customer service. Free wifi is available and is was fast and decent speed so that was a plus...

The entire experience did not meet Sheraton standards from the very beginning. The maintenance and service level may rank lower than motels my family has stayed at. At Check-in, I requested parking as my Platinum amenity as I had read reviews of guests being offered complimentary parking regularly. There was hesitation at this until I started taking out my phone to show the SPG reviews - if this is not being offered to a paying Platinum guest, who is this being offered to anyway? Aside from this, the parking fees were very overpriced for the area. Upon entering our room on the 14th floor (1415 if I remember correctly), one of the picture frames was missing next to the sink - hooks still showing. When (trying) to take a shower the following morning, the drain was so poor that my family had to use the shower for 2 minutes at a time, wait for the water to drain for 4 minutes, before repeating - we wasted a lot of frustration and time to even get clean, foregoing a shampoo just to get out. On top of that, when the shower did work, the water coming out of the showerhead suddenly stopped or reduced in pressure drastically at times - probably because a neighbor flushed the toilet or something. Upon notifying the front desk of these issues, not much of an apology was offered other than offering to send up maintenance, at which point we asked for a room change instead. Upon entering the new Club floor room that evening (Room 1518 I believe), the room was set at 63 degrees - quite colder than room temperature. My family wore coats inside the room and we increased the thermostat to the maximum before heading out to dinner - hoping it would be fixed in the two hours we were gone. When we came back, the room was still at 63 F. After calling the front desk, not much concern was stated other than that maintenance would be sent up. After about an hour of wearing our coats did someone stop by and turn off the cold water supply or something that was impacting the temperature control in our room. Throughout this entire experience, there was no follow-up to see how things were working out as I've had for the smallest requests at other properties as Platinum. When taking a shower the following morning, the shower head was dangling out of the wall, calking completely broken. I have pictures on my cell phone of this, in case proof is required. All of this is with Platinum status - I can't fathom what the other rooms must be like. Upon checkout, I explained this dissatisfaction as well as showed the picture, for which I was offered 1000 points on top of the 1000 make-a-green-choice bonus points I was supposed to receive for the 2 nights I did not have my room serviced. Upon checking my account, not even that got posted correctly. A terrible experience overall in maintenance and service level, especially for a newly renovated hotel. Please...

Overall, this is a nice hotel with comfortable rooms and good customer service, but this is not my definition of suites and access to the hotel can be difficult.

The hotel is located within the Galleria area and is either a 2 minute drive or a 3 minute walk to the Galleria – so it is very convenient in that sense. What is not convenient is the entrance – there is only one entrance to the hotel and that is in the middle of the highway service road so you have to make a very long u-turn and then wait into traffic to get to the entrance of the hotel while competing with the drivers that want to turn onto the main street to access the Galleria – not very relaxing. Parking is available behind the hotel and it cost $19 for in/out privileges and there are plenty of spaces.

This is a full-service hotel so they have a restaurant/bar, a very nice and spacious fitness center, as well as a business center (with computers and printers) all on site. Shuttles are also available to transport guests around the neighborhood. The hotel also has great customer service as check-in was smooth, efficient, and very inviting so it was a nice experience. I checked in and was given my key as well as a detailed explanation of the hotel and its services (no e-check-in offered)

I had requested a suite with 2 double beds and this is what my room looked like. As you entered into the room, on your right was the bathroom which had a long sink and counter space. On the other side of the sink was a double closet and next to the sink was the door to the toilet/shower. There was also a separate entrance from the bathroom to the bedroom. The bedroom had two double beds and they were spacious and comfortable. There was enough room for the two double beds so it was a decent amount of space, not a lot but I have been in suites where there is less room. There was door the separated the bedroom from the sitting room, and on either side of the doors was a chest with drawers on the bottom and a TV on top. In the sitting room was a couch that could double as a sofa bed, as well as a chair and a table. Right next to the couch was a desk that faced towards the couch and behind the desk was a nook that housed a fridge, a coffee maker, and a sink. I had said earlier that this was not my definition of a suite, because usually a suite has a more defined kitchen area with a larger fridge and microwave as well as dining table; this hotel had none of that. It was a pleasant room and a comfortable stay, just wasn’t my definition of what a suite looked like. I was expecting a more full-size suite and that is not what the hotel offers but overall it was a nice stay with comfortable beds, spacious room, and good customer service. Free wifi is available and is was fast and decent speed so that was a plus...