Subway — Restaurant in Houston

I walked into the store to get a sandwich on Monday, September 1, 2025 at 4:48pm. There was a sign on the door that stated, “Labor Day Hours: 9:00am-5:00pm. When I walked in, the person behind the counter, Vanessa said the store was closed. I asked why. She said because of the Holiday. I said, yes the store closes at 5:00pm. It’s 4:50pm, you have 10 minutes to make my sandwich. She said well, I’m not because I’ve already shut down my serving line and I have to be out of here by 5:00pm. I asked, “so you’re closing the store early?” Then I asked for the name and contact information for the manager. She refused to provide the information. She stated that I could return to the store the next day between the hours of 8:00am-9:00am and speak with the manager but she wasn’t giving me anything. I stayed my request was reasonable. She stated that she would call security if I didn’t leave! As if I was doing anything wrong patronizing an establishment I eat from all of the time (not this location, and of course I’ll NEVER return either) I was embarrassed because there was a customer in line she was already assisting. This could’ve all been avoided had she not closed the store sooner than she was supposed to. If the hours of operation stated until 5:00pm, my 4:48pm arrival time should’ve been no problem at all. Instead, I was embarrassed and disrespected and treated as if I was a criminal. Not a great representative for Subway! Zero stars for Vanessa and 1 star for hiring someone to represent your brand like that,...

Every other subway has always been amazing with the 6.99 offer regardless of what I order lady does not know the rules or is just weird but dint want to give us the discount ok that’s fine then we get a sandwich from the menu and says that we cant add anything els but tomatoes and mayo.. never heard a subway every tell me this and then proceeds to say that everything else is extra …. Never have I ever had this many issue in a subway before super rude as a Latina Spanish speaker she talks to you in Spanish if she wants and talk to you in English when she feels like it super super rude was going to eat there and enjoy with my dad until she came with such a strong attitude acting like we either can’t pay for our meals or she does now know the rules for offers very unprofessional. Food was mediocre at best veggies where black we were going to leave but coming from a long day of work eat is all you want to do only reason I got it if not would’ve never payed for that food. Never coming to this subway again. Place was dirty . Got charged extra for cheese and veggies first time in subway history hope the rude lady gets fired because she does not deserve a job the way she...

THEY DELTED MY REVIEW But I posted on yelp and you can’t delete there. THIS LAZY LADY Stayed on speakerphone the entire time extremely loud from when I walked into the door at 11 exactly until I left 20 minutes later I couldn’t even hear the short chubby girl take my order I thought it was going to stop after five minutes but it continued while she cut meats she did not work she did not cater to any customers she sat there talking gossip in Spanish on the maximum volume to where when my boss called me I could not hear him speaking and I had to yell at her to shut up!!!!! I tolerated it because I was gone say something professional and politely by the time I left and then call Corporate but I couldn’t even get that far this is the most rudest disrespectful place you can ever go the vegetables all look like they’ve been sitting there for three days tiny amount of meat little bit of sauce it’s like they’re trying to preserve the food for themselves to take home I’ll never...