Smashburger — Restaurant in Houston

Let me start by sending. The staff is very friendly, polite, and professional. I ordered the double jalapeno smashburger with fiery chipotle sauce, smash fries, a drink, and milkshake. I had a slight conversation with the lady behind the register asking her what she'd recommend, what some of the most popular items are on the menu and if she had any recommendations. She informed me that the jalapeno smashburger with pepper, jack cheese and chipotle aioli sauce packed more of a punch than the others so I ordered just that since I had never been at a smashburger before. The peanut butter cup milkshake was very good and I was delighted that the lady provided me with the extras and she made a little more than what could be held into the glass container. While the burger looked awesome and I was excited to try it, I had to stop eating it after my second or third bite because something felt off both in terms of texture and flavor. I approached the lady behind the register and there was also another employee that had come from the back, and I asked them not as a complaint just as a general inquiry if the burger patties were made with lab grown or impossible 'meat' because something didn't feel and tastes right with beef the meat patties. I stated that I did not see any signage stating that it wasn't beef or a mixture of beef and something else. Well the employees were taken back by my question and weren't able to hold their composers for a moment. They responded that they weren't aware of the burger patties being made from anything other than beef. Still in terms of texture and the flavor (or lack there of) something just didn't seem right with the patties on my burger. I did try another two bites and ate a little over half of the burger which I regretted later in the night. The fries arrived fresh and were on point. I didn't really understand why they were called smash fries since they were plain regular fries. But they were good. Also, they use a strange straw that is apparently made from recovered marine waste plastics. Which is fine but the branding on the straws could be a bit better given one of the people near my table insisted that the straw was made of 'recycled fish poo.' while that was obviously nonsense, it did bring to light that many customers may not understand that the fish straw is made from plastics recovered from the gulf or ocean and remade into a straw. I honestly love the idea and respect the smash burger company for supporting this effort. I just want to know if the burger patties are supposed to be all beef from an actual cow or if it is or mixed with something else. Whatever it is, doesn't agree with my stomach. My intent isn't to complain about the patty itself but I would like to know what it is supposed to be made of so I can avoid it in the future if possible. Also I know we've had a lot of inflation but I realized that this meal was more expensive than my steak dinner at saltgrass. I just can't get over that it cost me ~$32 for a burger combo...

The review I am getting ready to leave is 100% factual and reality. I stopped in at Smashburger on a Sunday evening. I came in this evening, wanting to grab their brisket burger that I absolutely love. They no longer offering the brisket burger so I took some time to review the menu. It was really slow in the restaurant. There was probably one or two tables and no one in line. I decided what I wanted and I get in line and I order a single smash burger and a small fry. I placed my order I pay for it and then I noticed it would’ve been cheaper for me to get the single smash burger and add a drink and fry then it was for me just to get the burger and fry. So anyways, I’m waiting for my order. I’m sitting down at the bench and then I observed Leo, the cashier and assistant manager bag my order on the way from behind the counter he grabs ketchup two of them fall on the floor. He picks them up from the filthy disgusting floor and throws them in my bag on top of my french fries. I kid you not I witnessed this with my own eyes. 3/23 at 7:25 pm. When he goes to hand me my bag I’m in such disbelief. I said Leo you just literally picked up food from off the floor and put it in my bag. Leo then gets upset with me makes a disgruntled noise turns back around, throws the ketchup. He picked up off of the floor and put in my bag in the trash and gets two new ones and then shoves the bag to me. I asked if there was a manager available and he said no. I then immediately start taking pictures and I had no intentions on doing a review until this happened. I’m stuck taking food with me by the way the fries were cold and old even though I would not dare to eat anything that came out of that place. I opened up the burger just to review it. The burger was dry in the center. I literally fed the mail to the ducks that live in front of my house. If Leo is so bold enough to pick up food off of the floor in front of me and put it in my bag on top of my french fries what are they doing that we do not see? This is the most disgusting thing that I’ve ever seen a restaurant do. Leo, the assistant manager at Smashburger picked food up up off the floor in front of a customer and on camera and try to serve it to a customer. Leo did not even offer a refund. If you’re smart after reading this review, you should never eat and a place is filthy and disgusting as this place. I don’t even want the refund. I will just be calling corporate so they can pull up the surveillance and see if their employee dropping food on the floor and...

Today was my first visit and since I live nearby, I was excited to try something fairly new to the neighborhood.

First off, let me start by saying my burger was very good.

Three stars really come from the service (or lack thereof) that I received. The young lady at the counter was brisk and generally not friendly, welcoming or particularly helpful.

Most of the burger offerings come in single or double configurations and I asked how large the servings were, the young lady at the counter wasn’t sure (you should know this if it’s your business model) but guessed to be 5/6oz. That helped me decide since I also wanted the bacon and cheese on the burger, so I ordered the single bacon cheese burger which was described as being dressed with mayo. Additionally, I ordered the smashtots and a drink.

When my burger came, there was no bacon and no mayo and instead an orange sauce and ketchup on it. I went back up to the menu board and discovered she must have placed my order for the regular smash burger and not the bacon version. At this point, in interest of not wasting food, I just kept what I had and ate it.

It was definitely hot and fresh, and tasted really good (but it would have been better with bacon!!). And I do question the size of the burger - not convinced the single patty was 6oz? Tots were also good, but found the seasoning to be superfluous and rosemary really isn’t a “hamburger joint” kind of flavor anyway.

To sum it up - $15 for a single cheeseburger, some tots, and a 20oz drink. As someone else said - might as well go to Whataburger. It’s not worth...