The Honey Baked Ham Company — Restaurant in Houston

Extremely disappointed and annoyed at my experience with this location. First time I order from here. The company I work for gave us Gift Cards from here. I placed an online order a couple of days ago. I was scheduled for pick up today sometime after 4. I was running late and made it at 7. When I arrived and my QR code was scanned I was asked to get my sides from the freezer and that my Turkey was not available and they had something else instead. I told them no since the whole purpose to order online is to have everything ready which it wasn’t. The staff was rude and unapologetic. The man in charge asked what time was I supposed to pick up my order and then said “we’ll what time is it now” He offered a frozen turkey but this did not solve my issue. I asked for a refund instead. This location should have been more prepared and have had pre-paid online orders separately. Email said they can hold order up to 24 hours which doesn’t work since tomorrow is a Holiday. Hopefully this can help staff be more prepared for the next...

By far the worst Honey Baked ham store in terms of organization I have seen. You know that on holidays especially the day before Thanksgiving, you need to adequately staff and organize for the big day. I have been going to Honey Baked ham every year all over the country and never had to deal with the mess I did today. The employee had the nerve to tell me, “you should have known it would be this packed” yes, there is a line every time I have been, but that’s for people who haven’t paid. The pre-pay line is always three to four people in line, and that’s a maximum. I will not come to this unorganized store again in the future as if I have time to wait an hour for a pre-paid ham. I’m not getting paid to work there with any of you, and I choose to pre-pay like I have done every year. Management needs to go to other stores to see how they run their store so that this doesn’t happen...

Yvette at the Richmond ave location is amazing and gave me hope in the world. After call endlessly for two day and receiving No answer from this. So I went to the location talked to someone and had to reserve for black Friday. One Friday I arrived at 8:30 to see they were closed until 9:30. I stood there a said to myself that I would just wait. Yvette was mopping the floor to the entrance. I explained my situation and she said come in. She didn't have to help since I was 45 early but she did with a smile. She welcomed me in and within minutes I had a perfect ham. Others were polite but the bold older store manager did not say hi nor did he have on a MASK during this holiday pandemic. Everyone one else had on one but him. All in all Yvette was a dear and deserves a raise bc you can tell she loves her job and the customers. Great job and...