Tropical Smoothie Cafe — Restaurant in Houston

I normally come to this location in the morning for breakfast because the guy in the morning is amazing, but I will not be coming back anymore. I literally just came to this location on Saturday (8/14/21 at 1:57 p.m.) for once and received the worst service ever. I walked in and was not greeted. The black guy was on his phone and did not acknowledge us at all. I waited to see if someone was coming to serve us since the young guy at the front said nothing as I walked in. Then a young lady came from the back to take my order. As I waited for my order the young guy literally stared at me as if I had done something to him. Then once he finished making the smoothie, he had an attitude with us, rolled his eyes, and threw the straw on the counter at us as we walked out. Then proceeded to stare at me again as if I still had done something to him. I will not come here anymore because of how the customer service is that I received today. If you can, just go elsewhere or to smoothie king. At least you’ll receive good service and not have anyone give you an attitude as if you’ve done...

Typically when I come here the service is great. Today however, when the employee asked for my name for my order he seemed to have an issue with the length of my name asking me if there’s a shorter name I could give him. My name is my name and it’s the only one I have. It’s only 8 letters and I spelled it for him after pronouncing it as I didn’t expect him to know how to spell it. My friend kindly used her name for the order as it’s more common and three letters shorter. If the issue was allotted length of letters on the register just type it out until the room runs out like other restaurants since it’s apparently less than 8 letters shouldn’t take long to type. I do not believe the issue was the length of my name, but that it’s less common, and a black name and he didn’t want to be bothered with typing it in. Simple as that. I shouldn’t have to use nicknames because you can’t be bothered to listen and type for a few seconds. I loved the smoothies here but I don’t want to come back if this is how minorities with “difficult” names are going...

Update: I literally said I contacted their Support Team and didn't get a response and they have the audacity to reply to my review to tell me to contact their support. WOW...

Placed an order for pick up. Trusted them to have prepared my order correctly... Came home to incorrect sides, we even paid extra for extra things. We didn't get them. We also weren't communicated by the team that they ran out of something or had a chance to replace the missing items. They just gave us whatever they felt like grabbing! Contacted their Support Team, and no response so far. It's been over a week, so I'm assuming I will not get any response. One of our smoothies was no good and we felt ill from it. Lettuce and spinach in our food was rotted.... Pick up time was on time, and 1 out of 6 things of our order was satisfactory, in the regard that the item was correctly made and we didn't have any...