Cold Stone Creamery — Restaurant in Hudson

A visit to this particular Cold Stone in Hudson, WI, left a lot to be desired. It's a shame, because I've always enjoyed the Cold Stone experience, but this location seems to miss the mark on a few key fronts.

​First off, the pricing feels a bit steep for what you get. The portions seem noticeably smaller than at other Cold Stone locations I've visited, which makes you feel like you're not getting your money's worth. It's a quick transaction, sure, but it feels more like a hurried exchange than a valued customer experience.

​Speaking of the experience, the service was quite disappointing. The two men working behind the counter were unwelcoming and seemed annoyed to be there. They treated each customer with a sense of impatience, and there was a complete lack of warmth or appreciation. While they were efficient in getting the ice cream served, there was no smile, no friendly greeting—just a cold, robotic process.

​If you're looking for a better Cold Stone experience, I highly recommend saving your money and time and driving a few miles down the road. The location in Woodbury, MN, while not the absolute best, offers a significantly better atmosphere and customer service. They are far more pleasant and make you feel like your business is appreciated. This Hudson location has a lot to learn about hospitality and customer...

Zero stars, pictures should say it all. Friend picked up cake for me. The employee told her the frosting was “loose.” She said it looked ok but by the time she got to our house 15 min later the frosting had melted off. It was put in our freezer for the next 8 hours, when I took it out, it sat on the counter for 3-5 min and the frosting was already melted. We had cold stone cupcakes for our wedding reception and they sat out for an hour with only minor melting and on a much warmer day. Anyone who’s ever bought or made an ice cream cake knows you have to let them sit out to thaw before cutting. Never have I ever seen frosting melt within minutes like this before. Obviously the frosting was not made right, you could have called and let me know there was a problem. Not worth $5 let alone the $40 I paid. Looking over your display case when I ordered the cake should have been my first clue!

Edit: adding 1 star as the General Manager contacted me after my review and offered to make another cake and refunded us for the original cake. I still would check out their display case prior to ordering. If the displays look unappealing than...

I went on a Saturday in July at 5:17pm. The front door was locked despite the lit OPEN sign and the hours reading open until 11pm. A young girl was in the back and looked when we knocked with 3 groups of people outside. She still didn't come to the door. I called at 5:24pm to tell the employees that the door was locked. The response was not friendly or apologetic, just "oh." 2 minutes later, a young girl stormed out of the door and down the side of the building to the east. 2 minutes later, a woman with 2 kids went to the door. It was STILL LOCKED 4 minutes after they knew it was locked. Another young girl came to the door and said "oh. Sorry. Someone must have locked the door." As she began tying on her apron as though she was not prepared to work. The series of events are a bit sketchy from my perspective. Between all of the people that came and left, they probably lost out on about a hundred dollars of business, and people may think twice about coming back, wondering if it'll be a...