Jimmy John's — Restaurant in Hurst

I ordered from the Hurst Texas location, and never received my sandwich. I placed my order at 1:25pm. I called to check on my order status around 2:00pm, and was told they were waiting for their driver to get back , and I would get my sandwich soon. At 2:14, I received a text message from uber stating the driver was on their way to pick up my order. I clicked on the link they provided and was able to watch the driver on my app. At 2:30 I called the store again, and i asked for a refund, as it had now been an hour, and I still had not receive my order. I was told over the phone that my order had been picked up already and they could not give me a refund. At 2:31 I call the uber driver, and he said he had not picked up my order. I told him to cancel my order. I called the store back and asked to speak with a manger, and the person said they were the manager. It sounded like the same voice from earlier, So I said,” You lied to me and said my order had already been picked up. I just spoke to the uber driver and he confirmed he has yet to pick up my order, and I wanted a refund. In a very hateful tone, she said,” she would process the return, “ and then hang up on me. I left a voicemail for the company, and I hope to have a Resolution. I have had issues with this store in the past. I ordered a salad with no meat, and there was chicken in my salad. I called the store and I was told they would not be able deliver a replacement, as they had no one to drive the salad over to me. I was told I could either come get the salad, or they would give me a refund. I said I was hungry and wanted my salad, I expected them to find a delivery driver. He said that was not an option. I told him I would call back in a minute when I spoke to someone that could possibly go get the replacement salad. About 3 minutes after I hung up, I received a call from the General manager and he said they would send me a replacement. This is twice we have had a problem with this store, and I doubt I...

As I strolled into the joint, I was greeted by many friendly faces that felt like they'd been plucked straight out of a laid-back sitcom. Kyle welcomed me like an old friend with his easy grin and lightning-fast sandwich-making skills. With his effortless charm and smooth moves behind the counter, Shane was like the cool cat orchestrating the show. With his infectious energy and impeccable attention to detail, Collin ensured everything was running like a well-oiled machine. And Austin, with his chill demeanor and killer sandwich recommendations, was like the sage of all things Jimmy John's.

Now, let's delve into the sandwiches. The menu was a feast for the eyes, with each option more tempting than the last. I opted for the signature Turkey Tom, and it was a taste sensation. The fresh ingredients, the perfectly toasted bread, and the balanced mayo created a culinary masterpiece that was a delight to my taste buds.

But it wasn't just the sandwiches that hooked me; it was the smell of the place. The moment I stepped through the door, I was hit with a wave of savory goodness that had my stomach rumbling in anticipation. It was like a symphony of aromas dancing through the air, teasing my senses and making my mouth water.

However, we need to address the elephant in the room. Although this place smelled like a bouquet of freshly unfettered flowers– as much as I hate to admit it, the temperature was a tad on the chilly side. But hey, I'll take a bit of goosebumps over a lukewarm...

Living in California, I’ve always been drawn to the vibrant spirit of our local communities. The exceptional service at Jimmy John’s has elevated my recent visits, and here’s why…

Otis (or OJ) is the lead sandwich maker and Breadstarter at the Jimmy John's I frequent, and he truly stands out in every possible way. His friendly and welcoming demeanor makes his presence unmistakable from the moment you step into the store. What sets OJ apart is his genuine kindness and the positive energy he brings to his work. He’s incredibly down-to-earth and always takes a moment to greet customers with a warm smile and friendly conversation. You can tell he’s profoundly religious and kind-spirited, which shines through his interactions with everyone who walks through the door. As the breadstarter OJ’s skills are unmatched. Every sandwich he makes is a masterpiece, crafted with care and precision. He’s meticulous with the ingredients and always ensures that each order is perfect. He takes pride in his work, and his passion for quality is evident in every bite.

I am always excited to visit Jimmy John's for the fantastic food and to see OJ. His positive attitude and infectious energy make each visit special. It’s such a refreshing touch that adds to the...