Rosa's Café & Tortilla Factory — Restaurant in Hurst

Good food but the drive thru cashier was condescending and was rushing me to complete my order. Update 12/21/21 Rosa's should know about the shaming and disappointment that I experienced at the drive thru. I frequent the location usually twice a week. I come on Tuesdays for tacos and a various other day for multiple fajita plates. I always add large queso or a guacamole salad as well. My point being is I spend my time and plenty of money at the establishment often. This evening I decided fo add a large drink and carrot cake go my order and the cashier expressed to me how annoying it was and how inconvenient it was for her to add it and next time she can't add stuff at the window because I was taking more of her time. I personally feel it only took a few seconds longer. My feelings were extremely hurt because I work in customer service and I would never have it in my heart to intentionally make someone feel bad about their dining or shopping experience with me. When she handed the food I asked her if it really took that much more time and she said, "yes it did!" I could not believe the cruelty! Just to mention that when visiting a Jack in the Box Restaurant recently I saw their advertisement in the drive thru reminding their customers to add a dessert when they get to the window! This person should be reeducated about serving customers with couth. I mean it may have been an annoyance to her but to me I would have been happy go add something...

This place has a TON of reviews so I was expecting the best! But what I got was a tragedy! This was the most bland food I've ever tasted! If you suffer from high blood pressure and other similar health issues then this is the place for you! We spent $30 on a burrito plate, taco plate, and nachos...the best part of the whole meal was the rice! My orange Fanta would've been the best part of the meal BUT they make you pay extra for a drink. No big deal but considering how bad the food was the drink should've been free. I'm thoroughly disappointed that we came here. We initially wanted to go to Fat Burger across the street but the line was out the door (go there, it's good!) So we decided to give this place a chance. I admit it, I GOT PLAYED! All these good reviews were writing by people of a lighter skin tone that seem to not understand what seasonings are. I guarantee it's not one GOYA product in this whole restaurant! You can't serve Mexican food and not include GOYA! It's just disrespectful! With that being said, please don't go here and expect quality or taste. The presentation is nice, until you see the ground beef look like a dead person, dry and white! And the fajita meat came from the microwave. I tried to like this place but instead of giving me good food, all I'm gonna have is the runs later. I'm feeling...

DONT EAT HERE!!! Went there today. Spent $50 for me and my hubby to have nachos with extra meat and a side of queso and chips a beer and a fountain drink. Got my usual cilantro from the bar and my husband's onions. Sat down. Started eating. About 5 or so nachos in, I notice something moving on a piece of cilantro. After further investigation turns out it was some kind of clearish worm looking bug! I can't tell you how bad I want to throw up. Took the plate back and showed the lady in the kitchen. About 2 or 3 people saw this thing. Then she comes out with a fresh plate as if I would EVER eat there again. Husband just asked for a refund at which time they refunded us About $10. No apology. No attempt to make it right because they don't give a damn. Youd think since this "thing" was on the cilantro they wouldve RUN to the bar and removed that bowl so others dont eat any bugs or parasites but nope. My husband's plate was still full...we didn't get to eat much so I don't know why a full refund wasn't issued minus the beer and fountain drink. I didnt even argue because i was nauseated from thinking I probably ate maggots. If I get sick they'll be refunding more than that! Before today, I've loved this place for years but it will be a cold day in hell before I eat at this disgusting...