Buffalo Wild Wings — Restaurant in Idaho Falls

I was compelled to write this review after we ordered food to be delivered to our home. I am going to preface this by stating that I love the wings at BWW. When cooked to my liking (crispy), I would consider them to be the best wings I have had. That being said, the rest of this review will not reflect such joy. Last night I ordered wings, carrots, celery and rubs and sauces on the side, and a large onion rings (which I was super excited for). The only thing we received in our order was the wings, the rubs, and the sauce on the side. We didn’t get our celery and carrots or the highly anticipated onion rings. When I called to let them know, I was told that my two choices for a remedy were to come get the missing items myself or get a refund. Ok, here’s the problem, I didn’t mess this order up, Buffalo Wild Wings did. How is it they expect the cash paying customer, who not only paid for the food, a delivery fee, but also tipped the driver, to come get the food they failed to bring?

Typically when you pay for something there is a certain level of satisfaction that you expect to feel. The wings were ok, but that feeling of satisfaction was heavily outweighed by the severe sense of disappointment. Because of this my overall experience was way below expectations. In other words, it sucked.

Just so you know, I took the refund option because if I wanted to place an order for pickup, that’s exactly what I would have done. Expecting me to come get something that you forgot is just really bad company procedure.

This has got to be one of the worst policies of any chain restaurant I have seen.Obiviously, creating a atmosphere where you feel appreciated as a person that helps the company generate revenue, they make you feel like you are unappreciated and that your business means very little to them. It must be really nice to make so much money that you can just throw customers aside without a care in the world. Here’s what I do know though, that if enough people complain, something might get done that may have a more positive lasting affect on the image of the company.

If you read this review BWW, I hope it serves a partial guide as to what not to do to your customers if you want their...

In December 2023, my husband and I ordered takeout but upon arriving home, we realized that we did not receive the correct amount of food that we had ordered. Despite the error, we took immediate action by contacting the restaurant to address the issue. We spoke with a male manager who assured us that we would be refunded for the missing items. As weeks passed, we patiently waited for the refund to reflect in our bank account. However, we saw no trace of the refund even though the amount was relatively small, totaling $43 and some change. The discrepancy in the order was not acceptable to us, as we believe that if we pay for a service, we deserve to receive it in full. After reaching out to the restaurant again, we were told that someone would follow up with us. Unfortunately, no one did. It was only today that I was able to speak to a manager over the phone, and the experience turned out to be unpleasant. The manager, Joy, displayed unprofessionalism in her communication and could benefit from receiving training on how to effectively engage with customers. My husband found Joy's tone and attitude towards me to be disrespectful, as she seemed to assume that I had not fulfilled my responsibilities. Despite being promised a refund in December, and despite the passage of five months, the main issue remains unresolved. It was disheartening to be scolded by Joy and directed to take action, when it was the restaurant's oversight that led to the missing refund. In the future, I strongly recommend that the Buffalo Wild Wings Company provide additional training for employees like Joy, emphasizing the importance of courteous and professional customer service. Joy's failure to acknowledge her mistake and offer an apology speaks volumes about her character and does not align with the expected standards of customer interactions. Joy did say that she is refunding us for December 2023 so hopefully she does that I wish I would’ve written down the man’s name in December but I didn’t and that’s my fault and will do that moving forward. Please remember to show kindness and not just assume, despite the...

Oooh, where to begin..... so my family and I have had smaller issues in the past with buffalo wild wing in idaho falls in the past with snooty attitude, cold food, and FOREVER wait time to get the food. But that's in the past, and my family thought about giving it another try tonight since we USE to LOVE the experience of being a customer and this place. But, anyhow. We showed up to the parking lot of buffalo wild wings and decided to call the front desk to ask how long the wait time was, and the response was "there is no wait at all! Come on in" so we were excited to hear that and we got out the car and proceeded to the door looking for a good meal. However, once we entered we were told there is a 10 minute wait. But hey, what's 10minutes? We said ok, that's fine, even though that's not what was just told to us lol. ( and there was at least 7 booths open, cleaned and available) so keep that in mind. Anyhow, she then took my name phone number and asked us to wait in our car till they call me. So confusing! But again, ok. So as soon as we did that a text came through saying our table is available in 5min. So. great!..... Right? Wrong! We re-entered the doors as requested only to hear that our waitress hasent arrived yet and it would be another 35min wait. So now the frustration is coming and stomachaches are growling. We showed them the text they JUST sent us, saying our table was AVAILABLE and all we got was can "you please go back to your car and wait to be called AGAIN. That's nuts! So we kindly said no thank you and we will take our business else where, and remind you it was the manager who was talking to us, and all she said was "ok" poor choice of character on her part, and made us feel turned away and not important. So with deep regret, i'm sorry to say, that we will not be returning. Thank you for your time in reading this. This place has amazing possibilities but, needs better management and...