Tumbleweed Southwest Grill — Restaurant in Indiana

I won't be returning to this Tumbleweed for several reasons. I've never reviewed a restaurant before but this experience was bad enough that I had to say something. First, my table was somewhat dirty with leftover crumbs when I was seated. Then the wait for my server to first appear was nearly 10 minutes. Help is hard to find these days so I didn't even mention this. Now after ordering you're served the usual chips and salsa but these chips were as much chewy as crunchy; like they were stale or hadn't been fried properly. I munched on them anyway. Everything to this point I overlooked but I finally had to ask my server to check on my order after about a 20-25 minute wait. It arrived a few minutes later and when I bit into the beef burrito deluxe I found it had large chunks of raw onion that were bitter and so crispy it seemed like I was crunching celery.

I decided I'd had enough and asked to see the manager. You'd think if a customer had a problem the manager would come immediately but it took about 10 minutes before she arrived. I then explained what had happened, only addressing the food quality. She proceeded to argue with me that the chips were fine and the burrito is supposed to be full of raw onions. Now I've been to Tumbleweed on numerous occasions and I've never had a burrito served to me like this one. I told her that I didn't want the order re-made so at this point she left without saying what she would do to correct it After another 10 minutes or so my server returned to tell me that they would not charge for the food and only charge me for my drink. I was OK with that as I just wanted to leave.

So after over an hour of being in Tumbleweed I left hungry, frustrated and unhappy. Oh, and as I was about to leave a couple sitting across from me told me that they had a bad dining experience that...

Update!!!

Today I placed a phone order, was told 15 to 20 minutes. I arrived at 25 minutes and still had to wait a bit

Hold on, short attention span folks...

My food was delicious and my server, who had to come to my truck and apologized for the wait (minutes) was delightful. So we're the employees I spoke with on the phone

Today, after all we've all been through together, well, I'll be visiting this Tumbleweed location as my budget allows.

I enjoyed salmon, grilled veg, roasted potatoes with a side of mashed potatoes (☺️) and a side salad.

Salmon was so perfect. Veg great, potato great and mashed worth the addition. So tasty.

I'm saving the salad for later.

Please give this place the shot I've given them, even after the disaster of 4 Years ago. I'm on a mission to visit local places, most of us will be trying to drive close to home due to the cost of gas/diesel.

We Need to circle our wagons. Buy local. Smile. Support each other. Help our neighbors.

This Tumbleweed near Meier's on Charlestown Rd Is there for us. Delicious, hot and still affordable. Great service. Enough said😎

4 years ago, I swore this place off. I'm pretty understanding, for me to give a one star review... Buddy it deserved less.

Today's Tumbleweed is not yesterday's.

You guys are Doing It!! Keep it up and I'll be there to...

Previous Visit: The food was good, the waitress was okay. The wait wasn't long. Was shocked to pass a manager, and the girls that seat you and none said, "thank you stopping in." The manager was up front and the two front girls were sitting on a bench on their phone. Now i will return because the food is really good but wont expect much more then that.

Came back on 03/11/23: Service was horrible, the waitress seemed lost. When we got there, the guy at the front tried sitting us next to a larger party until one of the waitress told him to sit us elsewhere because the girl that would of been our server, had just got a party of 8. So they took up back up front and sat us, a party of 6, in a booth after we requested not to sit in a booth. Most of us got sliders or a burger, which were overcooked. My wife got a Chicken Pasta and had to send it back because it was just gross looking and overly salted. She ended up getting a burger which like the others was overcooked and burnt.

I wont be coming back to this location. It was not even a first choice, other restaurants were longer wait times, guess i should of waited instead of eating at this location. Next time i will wait the over...