Verizon — Local services in Clarksville

Excellent customer service from Tyreece

Slight update

Had to take a couple stars off the review for some minor issues and inconveniences.

The customer service is still top tier. No issues with that at all.

Here are some of the problems I did encounter after the initial review:

So I had to pay a setup fee for transferring over a phone from a different provider. Paid like 40 something to do that. Which is fine that’s the fee this Verizon store charges. However the phone did not work via wouldn’t make calls for well over what I was told.

I had to call Verizon directly from another phone to figure out what was going on. They gave me an E-SIM and it fixed the issue after having to transfer over the phone again because it wasn’t done right initially (could have been a number of issues as to why that didn’t happen). So essentially I did the work myself and paid the store for that.

During the same visit I also had the rep place an order for a new IPhone 15. Was told 2 days and the phone would be ready for pick up. 1 week later and the phone still hasn’t arrived to the store. I called Verizon only to find out that the phone was never placed on order.

I had the agent on the phone order a phone and unfortunately had to drive a hour away from where I originally going to pick the phone up from.

Other than those slight inconveniences cool store. Just make sure everything is taken care of in detail...

I'm torn as to how I feel about this store. I called Verizon customer service to cancel one of the phone lines on my plan. I had 3 lines. My husband passed away and I was wanting to cancel service and return his phone. The phone was shipped to me 2 years ago. I was told by customer service to take it back to any Verizon store. I still had a balance owed on the phone and didn't want to pay the balance and keep the phone. I reset the phone, put it back in the original box and took it to this location. When I got here and told them what I was there for they looked at me with such confusion and really acted like they didn't know what to do. So, by asking me a few questions, we got it figured out. I at one point asked if it would be easier for me to call customer service back. I don't know why in my mind I expected this to go smoothly. I thought, how difficult could this be? I'm sure people cancel service everyday. I understand the business side of this and not wanting to lose a customer or money. Although the 2 men working were polite I felt as if I knew more about the process than they did. With that being said I think the days of employees going above and beyond to help a customer are over. It's just the world we live in now. Although it wasn't an ideal experience I can't say anything negative about the 2 employees. I think it's a training and communication issue on...

I recently switched to Verizon and had the pleasure of working with Shawn at this store. From the moment I walked in, Shawn greeted me with a smile and attentive service. He took the time to understand my needs and preferences, patiently answering all my questions and addressing any concerns I had about the transition.

Shawn's knowledge of Verizon's products and services was impressive, and he guided me through the available options to find the perfect plan and phone for me. He explained everything clearly and helped me navigate the sometimes overwhelming process of choosing a new carrier.

What really stood out about Shawn was his genuine kindness and dedication to ensuring my satisfaction. He went above and beyond to make the entire experience seamless and enjoyable. Thanks to Shawn's help, I now have a reliable phone on an affordable plan.

I highly recommend visiting this store and asking for Shawn if you're considering switching to Verizon. His professionalism, expertise, and exceptional customer service make him a true asset to Verizon and I hope this is recognized by the conpany. Thank you, Shawn, for making my transition to...