Penn Station East Coast Subs — Restaurant in Indianapolis

We were debating on penn station or jersey mikes, chose to try penn station for their fries, we order a sub and sandwich and 2 fries on the app, we go to pick it up, first issue was on the app it said order will be ready in 15 min, we get there in 25 min, they had our sub and sandwich h done sitting on counter but said it will be 10 min for the fries, so we sat and waited, i mentioned why would they do the hot cooked subs b4 the fries were done it will get cold, so they call us up order is done and in the bag, we head home. Welp we find one fries, and both sub and sandwich. As expected the sandwich which was grilled cheese and bacon was cold and hard, and the sub was missing the hellmans ranch. Found no way to complain via the app. My biggest issue is this order was 25$, and for the small sub, these prices have gotten ridiculous though i’m ok paying for it if the quality and accuracy is right. So in this instance we pay 25$ for a cold sandwhich a sub dry missing the ranch, and 1 of 2 fries. Lesson learned, ensure you check your orders if you’re picking...

My absolute favorite restaurant, and I don’t just mean the Penn Station chain. This is probably the one place I’ve eaten at on the South side which I’ve had the fewest negative experiences at. I’ve been coming here somewhat frequently for at least 7 years and I can count the number of problems I’ve had on one hand - and they’re all minor, such as slightly overcooked fries.

This place is fantastic, to say the least. They’re good at keeping the restaurant clean, they’re ALWAYS warm and socially inviting, the clientele is neither uppity nor trashy, the service is fast, precise, and professional. I could go on and on. I will come here again and...

There are very few times I have received such kind and intentional customer service anywhere, let alone a chain sandwich shop. No less than 5 employees greeted me, remembered my name, and said goodbye to me and all I did was pick up my online order. Fries were fresh, order was perfectly accurate, and the cookies were bagged right against a hot sandwich so it was warm when we went to eat it. I never expected to leave a review for a Penn Station but this team deserves every star available. To the team working lunch on Friday 2/23/24, thank you to...