KAY Jewelers — Local services in Indianapolis

I had the pleasure of shopping for my wife’s wedding ring at the Kay Jewelers on Southport Road in Greenwood, Indiana, and the experience was nothing short of exceptional. From the moment we walked in, we were greeted with warmth and professionalism by Kristen Gilbert, who provided us with outstanding customer service. Kristen took the time to listen to our needs and helped us select the perfect ring, guiding us through every step of the process with genuine care and expertise.

Her knowledge of the various options available was impressive, and she made sure we understood all the details, from the ring’s design to its quality. Kristen’s attention to detail and patience made the entire experience enjoyable and stress-free. She truly went above and beyond to ensure that we found the ideal ring, offering helpful suggestions while never pressuring us to make a decision before we were ready.

What stood out the most was Kristen’s ability to make us feel special and valued, not just as customers, but as people. She took the time to celebrate our milestone with us, and her friendly, approachable demeanor made the process feel more personal than transactional.

I couldn’t have asked for a better experience, and thanks to Kristen and her excellent service, my wife now wears a stunning ring that we both adore. If you’re looking for top-notch customer service and a memorable shopping experience, I highly recommend visiting Kristen Gilbert at Kay Jewelers on...

Possibly the worst experience I’ve ever had with any “jeweler”. When we came in, we had a budget… we were shown rings out of that budget and of course I fell in love with one that was out of our price range. We bought the ring but had to get it resized. When we came in to get it, the manager kept trying to hire me but I was completely uninterested as my job pays almost 3 times what they do. Then, we had to get my wedding band resized. The lady kept trying to get me to solder my rings together and I told her numerous times no but she kept on and would not stop. Then, we went to pick up the band as we got an email that day at 5:07 to go pick it up and got there at 6… the manger closed up shop over an hour early and there were four people standing on the curb very irritated and frustrated, me included and rightfully so. I called the store and they said they were closed and I said there’s nothing posted on the door just that they were closed Wednesday - it’s Tuesday - and why would I get an email saying my ring was ready and I could go pick it up that day during business hours which we did and get turned away? She just kept saying they were closed. EXTREMELY unprofessional and I will never be coming back to this Kay Jewelers location ever again after I pick up my band, whenever...

Frustrating experience. The first time I went in was Black Friday. Computer system was slow and took forever to bring up my account and get my order placed. Went back 12/8 to pick up said order and asked to see a watch as well. I have two young kids and they were both with me and behaving but still in a bit of a time crunch. I asked to see a watch and got told I’d have to wait to speak to a sales person because the lady behind the counter couldn’t help me. I’ve spent quite a bit through the years with Kay’s because they always have taken care of me. This location however did not make me feel this way. I will not be returning and will have to really consider using them...