Dickey's Barbecue Pit — Restaurant in Irving

I will never be back at this Dickeys again. The app had a promotion to buy a big yellow cup drink and get a free classic sandwich. It specifically said in fine print limit one per transaction. I placed two orders through the app, one for me and one for my daughter there was no issue placing and paying for the orders. The pickup time was about 15minutes apart. When I went to pick up my first order the person there said that he could give me the first order but couldn’t honor the second order because it is one per customer. My first question to him was if he new the difference between a customer and a transaction. He then proceeded to tell me it wouldn’t make sense to honor this and so forth. I told him that I am sure there person in corporate was above his pay grade understood exactly what they were printing because if they wanted to put per customer or any other stipulation there would have been one on the advertisement. The fact that the app itself allows you to use the code in multiple transactions only backs that up. Technology is too advance for them not to be able to add multiple use code blocker on the app if needed. I told him this was his rule and he was taking this promotion personal. I asked for the manager and he said he was and hesitated to provide me with the person name of who was over him. He just said to call corporate. I told him I no longer wanted the first order either and to refund me completely and I will handle this poor service with corporate. This was a complete waste of time and I would have respected him more if he would have said I will honor this this time and speak with corporate about the advertisement but instead he went on to mention MOST Dickeys don’t even want to accept any coupons but we do. I was not for sure what that even had to do with me and if I was supposed to feel honored for...

OUTPRICED Haven't been to dickeys since way earlier in the year. It was a different location and the food was bad. I've recently had a craving for dickeys for the past month. I drove here weekend before last and they were closed before closing time. That was aggravating! Well i finally came yesterday. Was there at 1115a. They had just opened. No one was even in there. Fries were not hot 0_o. and drink watered down and the peach cobbler was mostly crust. Maybe 3 small peach chunks and barely any syrup. It was so dry. Well thankfully the sandwhich was delicious. That's why the 4 stars for the food. It totally hit the spot! But geez when did they become so expensive???? I tried to order it online with a $5 off coupon the company emailed me but apparently this location does not accept their coupons. I gave in because of the craving but a sandwich drink and fries for seventeen dollars is ridiculous. Won't be back anytime soon. Too much for my pockets to take that kind of hit just for lunch. Sad that restaurants and grocery stores are becoming too expensive for people. Eating out is a luxury and shopping at the grocery stores requires a bunch of comparison shopping and multiple trips to get the best deal. Sad state of affairs these days for those of us that are not wealthy. Oh...nice friendly...

Ordered pickup through Dickies Las Colinas website. When I arrived they started putting my $85 with 15%tip together...I witnessed the older Hispanic fella pull a brand new brisket peel wrap off and cut soft pink fall apart brisket (sliced is what I ordered.) Saw the other guy throw fresh okra in the oil. Got home and brisket was dark brown dry sliced crumbling brisket that was cold, beans Luke warm/cold not eatable without newking and that made them even more unappealing of can beans etc, potato salad Luke warm not cold,old leftover fries and two soft cold and mushy corn on the cobs. Just the BS display of cutting fresh pink meat and must have switched with meat sitting since lunch rush. I came in around 6pm tonight....AND THE RIBS WERE DRY OLD COLD RIBS ..I WASTED my $$$ and threw half of it away. Never again Dickies you're the taco bell of fast casual bbq....period. it's a shame that a customer spends 100 bucks and restaurants do this because they don't want waste. UGH! Every single customer who is paying top dollar should get HOT, WELL PREPARED food. Shame on this...