The Ginger Man — Restaurant in Irving

Had lunch here today and the only reason why I’m giving two stars is because of the service. I generally don’t complain, but we found facial hair in the pasta and notified the server so that at least the kitchen staff knows. All she said was ok and no did not apologize or anything. The food was just ok, but the pesto was probably the best part. I hope you all see this review. Being in the Mandalay, it’s really important that visitors/tourists experience great food and service.

And in response to the comment below, the person did not introduce herself as the manager, so we did not feel the need to tell another server the same issue. The server could have said, "I'm sorry about that. Let me go get our manager" instead of "Ok" and walking away. And the manager could have said, "Hi, I'm the manager. I was told that you had a concern you'd like to share..." as opposed to just saying "Hi, is everything ok?" I did not intend to make a big deal out of this. I was providing constructive criticism but instead am being told, "I wish you had addressed the issue while you were here." We did, but the issue wasn't resolved right there. It's just poor...

Update: the woman that talked to us at the end of our meal never introduced herself as the manager and never brought up the issue that we found. All she said was "is everything okay?" and then she left. We thought she was another server and didn't think we needed to re-address the issue. We only brought it up with our waitress thinking she'll respond accordingly. As someone who works in the food industry and has gone to school for it, the response at the restaurant and online was unacceptable. The response online, makes it look like it's the customer's fault for not addressing the issue at the restaurant when we did tell the waitress. I hope that your staff can learn from this as opposed to shifting the blame on the customer.

The pesto pasta was good and the shaved parmesan added a little bit of saltiness to it, but I had it with salmon and it was dry and bland. My sister had the same, but with chicken and the chicken was bland. She also found facial hair in the pasta. We told our waitress and all she said was ok, not even an apology. I honestly got better service...

Do not go here after 10pm!! My husband and I were hungry after an event so we stopped in after seeing the pictures and positive reviews, only to find that they only serve a late night menu after 10. No problem, our mistake for not seeing that online. Well, seems like the late night menu is basically… whatever they can throw into a microwave?

We ordered the pretzel (lukewarm), spinach artichoke dip (tasted like it came from a jar), and the candied bacon (🤢). The pretzel and dip were already sad looking, but the limp chewy bacon shoved into a cup was the nail in the coffin. Even if the food wasn’t actually microwaved, it certainly tasted like it.

The servers were nice, and the space itself seemed nice enough, though smaller than we expected. There wasn’t any music playing, which we found odd, but there is a touchtunes jukebox. Beer list is fairly extensive, no complaints.

Overall, steer clear if you’re wanting food! We can’t speak for the main menu, but if the late menu was any indication, we don’t have much confidence in the rest of the food. Definitely a...