Fazoli's — Restaurant in Jackson Township

I typically have no problem with Fazolios. Food is good, and priced right.

Tonight though, well, I placed an online order and my son picked it up. When he got home with the order, I was missing my salad. No big deal, I will just call and have the cost of the salad put back on my credit card I placed the order with. Well, not that easy apparently for Fazolios. The manager I spoke to told me she was unable to refund the card, something about because it was an online order. She did offer to put my name in some book so the next time I was in they could refund the salad. Yeah, I am not sure how often they think I am around their restaurant, but no where near enough to wait. Now, this isn't about the $2.29 for the salad. This is now the principle of the matter. Restaurants need to realize people pay for a product, when they don't recieve the product they paid for they want their money back. Well now basically I am being told that I cannot have the product or my money back. Nor, am I relying on some book that will supposedly get me a refund when who knows the next time I return. Or, if I even remember by that time as well. Email has been sent to cooperate. We will see what comes of that, update to come.

10/04/2019 Update - I am still waiting on a response from my email to cooperate. Apparently they don't care either about their stores stealing from customers. Oh, and I have yet to return to Fazolios. At this point, unlikely I will. Sad they are willing to lose more business over a...

Mom choose Fazolis for her 65th Birthday dinner this year! We had all of the family 13 people we just showed up didn't call ahead or anything and the staff was so accommodating! They thru the tables together quickly and once we were all seated 2 young ladies came over and took our orders so we didn't have to leave the table! We had 6 children in our party so it was great just keeping them all seated! The food came out fast and exactly as we ordered and it was hot and delicious. The 2 young ladies that waited on us were amazing and 1 of them I felt went above and beyond! We were trying to help at the end stack the plates and throw away garbage and she said "you just relax and let me do it!" It's so hard to find good service now a days so this was so refreshing! I hope the GM of this Fazolis sees this review and praises the team that was there that night 10/13/22 around 6pm :) We will keep coming here for family Italian...

Honestly I liked this location, the food was super hot, it was clean and the staff was responsive. Except when you advertise free unlimited bread sticks as a part of the meal and your piping hot fresh food comes out with no bread, problem. After repeated trips to ask for bread and none being ready to handout on multiple requests, you lost a star for that. Maybe I'm spoiled by other Fazolis restaurants because we ask for a bunch of bread and they bring at least a trayful. Wait news flash, I just heard the staff were complaining that we kept asking for bread sticks. Say what? A party of 15 people and they're passing out a plate of 10 here and 4 there. You lost two more stars. You don't complain about the people paying your paycheck. I'm sorry I sent back and bought deserts now....