Wendy's — Restaurant in Jackson Township

A few weeks ago I went through drive thru and ordered a baconator meal. I got home and there was only one patty on the burger. I knew I should have checked because this location has done this in the past. I called in and the manager was super nice and sent me out a post card for a free baconator meal. Fast forward to today I went through drive thru to redeem the baconator meal and I ordered a 10 piece spicy nugget meal in addition. I pull up to the 1st window and she had to wait for a manager to help her. So finally they do and I pull up to the 2nd window and I'm handed my food. I do a quick check andntheres two Patty's, awesome! I head home. I get home open the food and boom no bacon! I call in and the manager was a younger sounding man who put me on hold to "ask around" to see what happened. About a minute later he comes back on the line and says they rang in a double dave instead. He said I can come back up and have the right one made but I don't have time to do that. He went silent offered no other solution. I don't know really what to say. I again didn't mess up but I suffer eating something I didn't order or waste my time, energy, gas to go...

The new design of this Wendy's is quite nice. Then again, the design is not what you're there for. The food is most always done correctly and is nice and hot.

However, the staff is much younger than at most Wendy's, and it can sometimes be noticeable. If their management isn't paying attention you'll occasionally hear a loud Outburst of laughter or someone dodging around the front counter while people horse around. Additionally, it's always nice to see one of the staff members grab a vape box from their girlfriend who happens to be at one of the dining room tables, take it to the bathroom and have themselves a vape break while you're eating.

Aside from the bathroom smelling like an old box of stale Smarties candy, the outside of the building smells like sewage for some reason. I'm not trying to be facetious, it literally smells like sewage.

All Things Considered, I would suggest the drive-thru at...

Wendy's was my very first job right when I got out of high school, and is where I fell in love with the restaurant industry. This specific location on Everhard, ever since this new location opened I stop here frequently bc I live close. I drive for work all around Ohio and periodically get Wendy's (bc it's better than any other fast food place) but no matter where I go this location is 10/5 stars. The staff is friendly. The orders come out quick. THE ORDERS EVEN COME OUT RIGHT. EVERY SINGLE TIME. With this being said, the staff has definitely not been the same since I've been coming here all these years and yet you still are my favorite one to go to. Whoever is the manager district manager, regional even... As a restaurant manager, I absolutely applaud you and the entire staff. Thank you

Best...