Starbucks — Restaurant in Jacksonville

Experience is key in hospitality . The experience is the business driver but it’s the personalities that foster the experience… Unfortunately for me I was the unlucky patron at 3:20 pm 05/22/25…. I’m a psychiatric nurse practitioner and I wanted to make Starbucks Traveler Dark Roast apart of my meeting I facilitated for my team. When I went to pick it up it was being processed by a young man named Will. He demonstrated an inexperience for presentation when handing off a product . The box had dark roast coffee spilled all over the box, it was terrible to say the least and he sat it on the counter and handed it off to me. I looked puzzled with distaste at the box. It looked like it came out the garbage but he didn’t see it that way. I asked if he could fix it , and he grabbed a soiled towel and began wiping the cardboard box, and I politely asked him could he partner with a manager rebox my coffee for my meeting. His attitude displayed irritation and he spoke to a lady right in front of me named Trish who said nothing , but shared in the irritation. She never acknowledged the situation , but what she did provide was an attitude of inconvenience and irritation. She never even looked at me. she instructed the young man to grab a funnel and poured the now cooled coffee into an another box and put in a bag and walked away. I stated that the coffee is for an important meeting and its presentation matters to me. I asked for a manager and she stated “I’m the manager on duty” looking down at the counter. The customer next to me and an employee who was off the clock on the same of the counter shared in my frustration and stated that they totally understand why I wanted that reboxed and how that should never have been a moment … I grabbed my product and I was I walked out the door another customer said to me “I’m sorry about that”… I paid for an experience that made me feel less than important and concerned about with regards to my product and how it frustrated me. I usually buy from another location further away from Baptist where I work and I found this location to be a little closer, but I always remember how that manager Trish and that team member Will made me feel and treated my food product .. I tell people about this , and a customer who could have added to the bottom line will no longer return. If u don’t care just click out . If your having a bad day , don’t let the customer pay to experience that. This was deplorable customer experience… very triggering I might add… hopefully this complaint...

The website and sign on the front door say that this location opens at 6am on Sundays. On 12/6/2020 I arrived at about 6:05 to grab breakfast and a coffee before work. Both doors were locked. There were two female employees inside who both looked up at me and then looked away and started laughing. I thought maybe they just forgot to open the doors and that eventually one of them would come open them. No. They continued to chat and laugh occasionally looking over at me. I keep waiting as two other people walk up also confused as to why they are inside looking at all of us and laughing and not coming to let us in and out of the 40 degree weather outside.... 6:20 comes around and I’m now late for work. Realizing they were not going to come open the door I decided to leave. No breakfast or coffee for me... but what really made me angry was that the other two people waiting outside with me had scrubs on and worked at the hospital. I really can’t believe that these two employees would treat healthcare workers this way with everything going on right now. So incredibly disrespectful. I can understand having an “off” day once and awhile and having to open a few minutes late but 20-30 min while rudely ignoring your customers and leaving them out in the cold is just...

Visited this location today. Normally I receive great service, but today that was not the case. Barista “Mia” was unpleasant and extremely unprofessional. I forgot to tell my original barista that I didn’t want whip cream and to upgrade me to a grande instead of the tall because originally it was for my daughter and Mia was not happy about the switch. She talked smack about me and was upset that the original barista didn’t charge me the extra fee. It’s not about the fee, I work in retail and I know how hard our jobs are, but to openly show disdain about the switch and talk smack about in my face was absolutely unprofessional. Working in fast food and retail is tough but being unpleasant and angry especially at a place known for customer service is a bad look on the business. I didn’t get the original baristas name but he did apologize about her attitude....