Crazy Tomato — Restaurant in Johnson City

We have eaten here many times, it used to be our favorite pizza place. The waitress who was here today lost our business for good. We waited in the parking lot until 4 when they reopened. She came to unlock the door at 4:05 with a pout on her face, opened it, and let it swing back in our faces and walked away. So we went inside and went to sit in the back like we always have and she was nasty and rolling her eyes. My husband said oh do we need to wait to be seated and she pointed to a new sign and threw her hands down. My husband told her she was being rude and she said "am I?? I just got here and am trying to open" even though they were only closed for their lunch and she had been sitting outside laying on her horn and yelling out her window and was inside hanging out with her man. I told her we never had to be seated before and she kept getting nasty, told us she could call the owner for us right now (we still haven't been allowed/able to speak with him) nastily said "byeeeee", and laughed at us with her man who was there hanging out. We live an hour away and spent extra time in JC waiting for them to be open but I will never go back. The owner is amazing and very sweet but I'm a waitress and would never enter anywhere that I'm treated like that. We aren't the first people who have had an issue with her. Very unfortunate there is also no way to contact the owner. She also had the doors locked before 2 when they're supposed to close for lunch because we tried to see if they were open or not because we had heard they stopped doing that. If I'm opening my restaurant for the day, I am ready to go and waiting on my customers the minute the door opens. No excuse for any of...

This store has struggled over the last 3 or 4 years to have guests, for some reason. The food has always tasted good. Our server has always been very personal and we always believed we were welcome and appreciated. I guess it was too far from traditionally traveled roads.

My most recent visit will probably be the last. The server (don't know if she is the manager or an employee) should not be in the hospitality/customer service environment. Our food came out much lower quality than we are used to. She offered to remake it but she insisted it was cooked right. When I asked if it would come out looking the same, she said she would have it cooked again but that the original was cooked correctly. She would not answer the question directly.

I eat one thing at Crazy Tomato, baked spaghetti. I know how it should look because I have probably been getting this for over 10 years. It has never arrived with a pool of liquid underneath the spaghetti mound.

I really dislike providing negative comments regarding a place my wife and I have enjoyed for so long. But I do not want others to experience the same poor customer experience as I did. Maybe they were just having a bad night or maybe this is the reason their dine-in customer base has dwindled. And no the decline is not related to Covid-19 because the low population within the restaurant has been this way as I said in the beginning...

So disappointed

I am a pizza lover and am always looking for the BEST pizza ever, especially from small businesses, and from other folks reviews of this place I was very hopeful this would be the ONE.... but oh man it totally wasn't. One of the reviews stated that the crust was the best part... honestly I believe that is what ruined the pizza. The crust tasted like it was made with Pillsbury biscuit dough. I typically dip my pepperoni pizza in ranch but even their ranch was really bad. I thought at first maybe the waitress made a mistake and handed me blue cheese dressing but I double checked and the cup had an R on the lid. The bread they give you had the potential to be yummy, but it was served to me cold so I can't give an honest review on the bread sticks. I hate leaving such a horrible review. I really hate complaining but for anyone else that is like me and thinking this may be the pizza place, just want to warn ya. Don't fall for other folks reviews of the pizza. Maybe their pastas would be good 🤷‍♀️ One positive was the customer service the waitress I had was super amazing! She was by herself running both sides of the restaurant and still was very friendly and attentive. I would give only one star if it...