Dunkin' — Restaurant in Joliet

UPDATE: Tried this location again & got some rancid Prairie Farms creamers given to me with my coffee. They really had to have had these around for some time for them to be solid. I started opening and poured part of one into a cup that then made that undeinkable. Did not know these were what I was given until I left the drive thru. I'm never going back there. This location is still gross. (See pics) The last several experiences at this location have been horrible. The crew are not friendly and inside is a MESS. They also are limited on what they offer with their donuts. The most recent visit they made a mistake and refused to fix it. When I asked for the franchisee info to have that person rectify the situation some kid named 'Maddox' working there refuse to give it to me "..because he'd be really mad." He told me to Google the store phone # and try calling that. The look of stupidity I have him must have been priceless. He's the one that overcharged my app and made the error. That is the way Dunkin deals with problems when you call customer service or use the app bot: they have you speak with the franchisee. You don't 'Google the store'.. I've had other locations willingly and happily provide that contact info if a restaurant has ever made an error that they can't fix (mainly referring to being overcharged on the app and the crew person doesn't know how to fix the $ on the app). Eventually I had a request in through customer service for the franchisee to call me. That was 2wks ago & no call or email from them ever came.

Based on how messy this location is, how LONG the drive-thru waits can be (10mins), how rude and incapable the kids working there are...it should be evaluated from a regional manager and considered closed. It's really gotten that...

UPDATE!! BEWARE!! DO NOT GO TO THIS LOCATION!!!!!!!! SAVE YOURSELF! DO NOT SUPPORT THIS LOCATION, THERE IS ANOTHER ONE BLOCKS AWAY!! Was doing some Xmas shopping in the area, so only went here out of convenience. 4 years later from my last visit and NOTHING HAS CHANGED! It's NOT the employees fault, it's the "manager" who goes by "AK!" He's a terrible person. He was yelling at one of the 3 employees working in front of everyone. Then as I gently expressed my distaste, he proceeded to come out to the waiting area and argue with ME! I couldn't help but laugh. I feel bad for the girls that were working there. NO ONE deserves that. PLEASE get rid of this piece and hire someone who knows how to run a business and take care of the customers AND their employees. SAVE YOURSELF! DO NOT SUPPORT THIS LOCATION, THERE IS ANOTHER ONE BLOCKS AWAY!!

ORIGINAL REVIEW FROM 4 YEARS AGO: The management at this location is ABSOLUTELY INSANE!!! Oh also to add that they can't seem to get orders correct and the lack of any shred of enthusiasm is saddening. Only reason I gave them numerous chances was because it's right...

My visit to this Dunkin’ was interesting. I originally went in for coffee and saw my favorite flavor of ice cream. So I ordered an extra large hot coffee with 7 creams and 4 sugar & a pint of cotton candy ice cream. The cashier was pleasant but wasn’t educated on the products. In other words, she was discombobulated. She didn’t know what a pint was and mistook it for a quart. She also didn’t know how to ring it up and instead offered me a “pint from the freezer”. Dunkin’ doesn’t sell pints in the freezer... Then she attempted to put double scoop tops on pint cups. The other staff were not working in sync and all over the place. There was enough staff but they weren’t working together. I think my experience would’ve been better if the staff was more educated on basic math and their products and if everyone was working together.

-But she did pack...