Bloom Baking Company — Restaurant in Kansas City

Horrible, horrible experience!! My husband bought me a $40 small cake for my birthday after I had been eyeing it in the window for around 6 hours while we shopped at the Farmer's Market. Bought it on a super busy Saturday with 50+ people in their shop. Was told it was French Vanilla Italian Buttercream. (That's ALL that was said). Brought it home and ate it that night and it was TERRIBLE. Completely flavorless, bad texture, tasted old. The decorator frosting that was used on top of the buttercream was literally inedible. Hardly ate any of it and brought it back the next day. I apologized for complaining about the cake at first, bc I understand that craftsmanship it takes to make confectionary items, but after the treatment I received regarding my complaint I am completely disgusted with the owner and employees at this company. I was brought into the back room by the owner...apparently to shield me from complaining in front of customers. Was told that she "tried" my cake and that it was made fine. She said she explained the differences of American and Italian buttercream thoroughly to my husband when it was sold which is a complete lie. And that what I was experiencing with this cake was typical Italitan buttercream. But what I experienced was a bland, flavorless, bad cake. There were so many people in there, and my husband said he got no explanation about anything other than was told the flavor (which apparently sounds better than it is). Said she sold it to us an hour after it was baked which was a lie. I had been looking at the cake for over 5 hours alone while we walked around. The same cakes that were in the fridge the day we bought this one were still in the fridge this following day. She offered to "SELL ME ANOTHER CAKE AT HALF PRICE". Couldn't believe this. This small $40 cake was terrible and instead of giving me a cake or items of the same value, she asked me to spend more money in her store. I said, no, of course. Why would I spend more money when this cake was bad? She said there was nothing she would do for me. I said, "So what you're telling me is that I'm out $40 and a cake?" and she said "Yes". She told me that this was MY HUSBAND'S FAULT. And that because my husband bought the cake and didn't know the difference between Italian and American buttercream that this was his fault and that "we should have sent someone in to buy the cake who knows more about them." She also told me that "if I had bought cheese at a grocery store and took a bite out of it and didn't like it that they wouldn't return my money." I said, "uh, if a grocery store sold me bad cheese, of course they would return my money." Those were her exact words. I am so completely disgusted, appalled, disappointed, there aren't even words to describe my feelings towards this place. The owner is a cocky, arrogant woman who has no regard for customer service. Absolutely cannot believe the way I was treated regarding this horrible cake. She has lost myself and entire family as customers. Will never return, and BUYER BEWARE! If you don't like their tasteless crap, you can't get your money back or "exchange" it for another product, or even get so much as a...

I am not a local and pass through KC once every two years for work. So I have been to this bakery twice, each time picking up a loaf of the brioche, which is very tasty.

The bakery is small but clean. It can get very crowded in there! The ladies running the register were polite and friendly both times that I visited. During a rush it's true they'll be less attentive to you, but hey, they gotta do their work :)

The reason I am giving three stars is solely because of the price of the brioche. TWELVE DOLLARS FOR A LOAF OF BREAD. You have GOT to be kidding me. I don't recall the price of the first loaf I bought two years ago. But this Friday 9/12/14 the price of the loaf I bought, one of the last on the shelf right before closing time, was $12.

I'd really like to know WHY. Unless the sugar is from the deepest rainforests, the eggs are from pheasants, and the milk/butter is from Hindu cows, I don't see how 3x market value is justified at all. Yes, it takes time and effort to make bread from scratch and by hand. But I travel for a living. I've been to MANY privately-owned bakeries across America, and I can tell you right now that the average price of a handmade loaf of bread is between $5-$7. What makes your bread so pricey, Bloom Baking Co? Is there gold leaf in the flour?

Everything I've eaten from this bakery has tasted very good, but I'm sorry to say this isn't a Michelin-rated bakery where $12 bread is justified. If I return in another two years and the price of bread is more than $7 you can bet they'll never see my...

My husband & I visited Bloom Baking Company this past weekend, on the suggestion of my youngest sister. She ranted and raved about how awesome this place is and that their baked goods are quite exceptional.

The selection was plentiful and the atmosphere in general was okay. The shop was busy and the employees were friendly. After perusing the baked goods in all showcases, we decided to purchase: 1-chocolate croissant, 3-chocolate chip cookies, 3-sugar cookies, an apple crisp and 1-brioche loaf that totaled a little under $28.

The cookies were okay, almost dry tasting and certainly nothing special. The apple crisp had too much apples and not enough of the crisp topping, but tasty nonetheless. The chocolate croissant was awesome and I have yet to try to brioche loaf.

For the money spent, I was not as enthusiastic nor impressed - as my sister suggested. We frequent the City Market at least once a month and I do not know if I'd consider a 2nd visit, but you never know. I think other bakeries around town, that offer the same type of products, are better - in my opinion - for the same price if not less. Furthermore, I think it would be helpful if Bloom Baking Company would post a price list in their store, if they do not publish one...