Dutch Bros Coffee — Restaurant in Kansas City

UPDATE 4/9/22. WAIT TIMES ARE STILL TERRIBLE!

I have been to your location 5 or so times since they opened and while the hot chocolate is great the poor service (undertrained staff, lack of hustle, high school staff feel, and “option for tips” at the check out in drive through) and horrendously

long wait times make this place a terrible experience. I just waited 45 mins for two hot chocolates! When I got to the window I expressed my frustration at the wait and the person at the window “apologized” for the wait and then nothing. It’s wrong to ask for a tip at the front of the line when you place your order then make someone wait for 45 mins for a cup of coffee! The person at the window did not even offer me a refund (obviously because they would have had to offer it to EVERY Customer in line!!!!). I am writing this review here and on google in hopes that someone from your company has the hard conversation with management here and cleans up the terrible service at this location. On a final note. I noticed that when a negative review is left on google you request people send their review to your private email for further help! What is that about! Answer me direct from google and fix the issue with real communication. It’s not my job to contact your company for your poor performance! Check your own reviews and correct...

Disappointed Twice – Not What We Expect from Dutch Bros

Honestly, I’m pretty frustrated with our recent visit to Dutch Bros. We came in around 7pm on a Thursday, and right from the start, it felt like we were an inconvenience for ordering. The staff seemed like they couldn’t wait to rush us through – no one even asked for my rewards number, no receipt was given, and they passed the drinks so quickly that my husband ended up with some spilled on his hand.

This isn’t the first time either. The last time we came here, it took over 10 minutes for our drinks, and we had to walk up to the window to get them ourselves.

At this point, we’re done with this location. We’ll make the extra drive to the Dutch Bros on Shawnee Mission Parkway from now on. They actually treat us like customers, with a positive attitude and a friendly vibe that makes it worth the trip—even if it’s nowhere near us. Dutch Bros, we...

We love Dutch Bros! If you're reading reviews to get a short answer: GO HERE, YOU WON'T BE DISAPPOINTED! Everything from the delicious coffee, to the friendly staff! If you're looking for a starter drink, hands down my favorite coffee drink is an Iced Annihilator! We're from out west, where we lived near a Dutch Bros, and frequently enjoyed their coffee all year long. Then we moved to KC for work, and had to give up our favorite coffee place. When we learned they were building Dutch Bros in the Midwest, we held out hope they would be building one near us, and sure enough, our dreams came true! The long lines are standard anywhere there's a Dutch Bros, but it's worth the wait! And the wait's not that long either, because of their efficient ordering system! I've never had a bad drink here, so if you don't go with my recommendation of an Iced Annihilator, you can basically pick anything else...