IHOP — Restaurant in Kansas City

Placed an order online at 10:49 which was a horrible experience in itself as it only let me order 1 thing. Got sent a link to let them know when I was headed so I did. Hit the link letting them know was there as well as called the number to let them what spot I was in at 11:05. The guy said they'll bring it right out. Called at 11:20 to ask where my order was. The hostess Jimena said she was bringing it right out. Took her about 2 minutes. When she gave it to me my food was cold. I tried asking her what was supposed to do with cold food I've been waiting over 15 minutes for. "I can come inside and ask for manager. But it wasn't her problem." So I went inside and asked for a manager. I then spoke with Rudy about the situation where he asked what was he supposed to do about. He let me know there a lot of people answering phones, and how was he supposed to make sure my food got taken out to me. So I asked for my money back and then was told I couldn't get it back till their manager got back in an hour. So I asked if he could call him so that he could do it over the phone. He laughed in my face and said no he wasn't calling him because he had stuff to do and walked away. So I called the store number again to ask to speak to a manager and was placed on hold. The whole time Rudy only ran a couple people their food and then just stood around. He then went into an office a few minutes later came out with a confirmation for my refund that he couldn't do. The customer service here is crap. Never once was there an apology or a solution to my problem. Just rude snide comments about how it wasn't their problem. Didn't even get an apology for Jimena's awful customer service. Just a I'll let the manager know.

I apologize for expecting at least okay customer service when I go to a restaurant. That's on me. I should expect cold food, long wait times, and awful customer service from now on. My advice to anyone wanting IHOP, don't go to this location. If you do don't expect anything positive because oh yea, their AC is out and they have giant portable units in the aisles to "try" to not make it so...

Just had brunch at this IHOP this morning with my family, and the food we were served was very disappointing compared to what we generally experience from IHOP.

The overall issue was the food I was served was only somewhat warm and not fully cooked, especially the eggs. I requested over-medium eggs (have experienced either too runny or overcooked, rubbery eggs so I generally go with over-medium now), and the eggs I was served appeared to be over-easy (which is unfortunately common, so I usually overlook it), but as I started eating them, it became clear that the whites were not even cooked through. I am not one to generally complain or send food back to the kitchen but ended up requesting three separate things be sent back for re-heating/cooking: the eggs for not being cooked correctly/safely (our waitress brought me out correctly-cooked eggs after I mentioned the issue); the two stuck-together, barely-warm bacon slices that I was served because the stuck-together part appeared to not be fully-cooked either -- just requested they be crisped up and instead, our waitress just brought out some more, crispier bacon (much appreciated!); lastly, both the hash browns and pancakes that were served were only somewhat warm as well and appeared to be sitting for awhile -- especially since the butter that was put on top of the pancakes had not started melting at all which is not our usual experience with getting pancakes at IHOP -- so just requested the pancakes be warmed up as well (which our waitress kindly heated up for me) -- did not care enough to get the hash browns warmed up. So overall, not great on the food front.

On the other hand, our waitress was great - very kind and responsive (as mentioned) - and took care of all the issues I brought up with the food I was served. Much...

My experience with this location is by far the WORST experience I have ever had with a fast food restaurant. I have been discriminated against for being black and was made up as a stereotype for being broke and not able to pay for my order (Which I did pay the $43.68) When I arrived at the location me and my wife were seated and had waited over 45 minutes for our order after placing it. Once we received our order it was really cold and inedible to eat. I reached out to the waiter and asked nicely that our food be remade because that's very bad customer satisfaction to get cold unfresh food that you waiting almost a hour for. They waiter took out food and a new waiter was back with our food less than 5 minutes....yet again the food was cold and you could tell it was the same exact food that was reheated up a little to try to cover up that the food was cold. I again pointed out to the waiter that the service we were recieving was unprofessional and asked for the manager. When he came out and talk to us he was no help and was not trying to make our visit anymore helpful. We were asked to pay when we said we were leaving even though we did not eat any of the cold inedible food. They then threatened to call the police if we did not pay so I did pay and told them I would get in touch with the owner or someone who has higher autbority. I would love and appreciate for someone to reach out to me to help me resolve my bad experience and help me recieve my money back. I would not refer this location to anyone especially if you...