Los Tules — Restaurant in Kansas City

I don't normally rate something very low, but despite a number of positive visits, I had a horrible experience today.

First, I want to say that in the past, I have had good experiences and that food came out quickly and was high quality. The ceviche is something that I have enjoyed a few times.

Today, I went in around noon with two coworkers. It was busy, but no line at the door. We had our order taken, and despite ordering 3 Cokes, we thought our Coke tasted funny. After 45 minutes without getting our food, we ask a passing waitress to check on our order, as our waiter had stopped visiting our table after the first 5 minutes. 5 minutes later, our waiter came by and said he lost the order and didn't remember what we ordered. We repeated our order, and waited another 15 minutes. We find out when I went to the bar that there was no manager on duty. Further, we were told they were out of Coke, and that they had been filling our "Cokes" with Diet Coke without telling us. GOOD THING I DON'T HAVE AN ALLERGY TO ASPARTAME! After another 5 minutes, we were told that the owner was being called. We walked out, having eaten a couple baskets of chips, some Diet Coke we didn't order, and waiting 75 minutes for food. I might mention that no other tables seemed to be having issues getting food, as we watched a few tables come in and get food in about 10 minutes. At no point during our contact did we get offered a concession or anything for our wasted time. Having blown our whole lunch break, we had to get some fast food elsewhere.

It only takes one bad experience to lower one's opinion of a restaurant. I will go back one day, but for now I am very...

Pretty sure this is the least favorite Mexican restaurant I've ever been to. The person I was with and I sat down and right off ordered drinks and were offered menus. Which was a good start. We decided on what we wanted approximately one or two minutes after this and placed our menus down to indicate we were ready.

However, it started going bad when waiter literally stood in a corner near for at least a minimum of minutes while looking at and saw we were ready. They then disappeared for approximately at least another give minutes before he finally came to take our order. I ordered a chicken chimichanga and the person I was with ordered steak fajitas. The chimichanga was decent in size, but it was literally just tortilla and chicken.

Additionally, the beans and rice that came with the steak fajitas did not quite taste right at all. Furthermore, the fajitas were literally fifty percent lettuce, and the lettuce came as literal chunks that appeared to have been haphazardly and lazily cut.

The steak was also far too large to be bite size. The fajita overalls appeared to have been been thrown together with whatever random vegetables and fruits they had on hand and was no way at all worth the $15 or $16 that it cost (every entree is at least $13 or more).

The menu did not even list what drinks (alcoholic and non-alcoholic) they offered. They had a t.v. on that was way too loud and no music at all. Never thought I would not like a Mexican restaurant, but I will not be returning nor do I recommend visiting this one. 2/5 stars.

Originally posted March 2020, last updated September 2020 for spelling and...

This is so difficult to post.

This is probably the best Mexican food I have ever had in KC.

Friday Feb 2nd. We came here for lunch for our first time, we literally couldn't wait to eat there again, So we planned on eating dinner after our awards ceremony at the World of Wheels Car Show on Feb. 3rd.

I called and made reservation and was told 30 - 35mins and gave them my name.

We walk to the resteraunt and arrive exactly after 35mins, I walk in and get greeted by a very rude older Mexican lady.

I tell her my name and that called and made reservations, she very rudely tells me I did not, and that she can't help me, she didn't ask anybody else if a call came in, or anything, She didn't even look at any paper, notes or anything.

We couldn't believe how disrespectful and rude she was to all of us.

We left and went outside, I called the number I called, thinking, I must have called the wrong place, and the same lady answered that took my reservation, she said to would be 15-20mins.

We left and will not be returning, they lost customers that would have come weekly after finding our favorite food.

Won't be back as long as that lady works there....

She acted like she was the owner but was a completely unprofessional and had no sense of caring for her customers, I can't belive a place like this would act that way and want to lose business....