Spring Creek Barbeque — Restaurant in Katy

Went in for lunch about 12:15 PM when I first walked in the door I didn’t receive a warm welcoming greeting at all. When I got to the to go counter, There was the cashier and the manager. The cashier head was down, looking towards some paper that she was writing on never made eye contact with me didn’t say hello didn’t say how can I help you so I was waiting on her to at least greet me she said nothing so then she finally looked up and we both are just looking at each other. I’m waiting for her to say how can I help you or are you ready to place your order she didn’t say anything so I said to her well this is my first time I was waiting on you to say are you ready to place your order and she still was just looking at me. I’m asking her what is the most popular dish here what do people buy the most she was so nonchalant so the manager ended up looking at her and I asked the manager are you the manager? She said yes I said can you take my order please she did and her service was a little bit better than the cashier. The cashier seemed as if she had an attitude. I don’t know if she was having a bad day or she just didn’t wanna work today, but her service was horrible. However, when I did receive my order, I spoke to the manager that took my order I said to her to say this is my first time the cashier didn’t show Great hospitality at all I said to her, maybe she’s having a bad day or maybe she just should go home for the rest of the day I said, but for me not to be greeted that didn’t show any hospital. I said to her you were there you saw The whole reaction I said so maybe you should pull her aside An address what you saw. The manager, she didn’t apologize to me. She didn’t show any concern about the situation at all. She just walked off. Based off of the Manager‘s performance, I see why the cashier had the same attitude and hospitality service. As an area manager starting from a dishwasher working myself up to where I am now customer service is always the number one key to successful business. However, hospitality starts with upper management. If team members see their managers lagging hospitality what kind of service your team members will be providing to guests. Based on the service that I have received for my first time visiting this restaurant, I will not be returning, and I also will let all friends and family members know not to spend their money with this particular barbecue Restaurant. The food was pretty good I can say, but the service is horrible. If there is a GM at this restaurant, I do believe you need to speak with your management team first so they know how to identify his issues like this to prevent this from happening again and have them all to address the team members about service. They might need a mock training on hospitality service. Good luck...

This was at the Westgreen and Katy Freeway location. I ordered my food, sat down and ate it. Towards the end of my meal, I decided that I had wanted to buy a 1/2 of a pound of chopped beef to take home for later, to make my husband a sandwich . Upon doing so, I headed to the take out cashier , but there were three people waiting. One was standing and waiting on his order, while the second guy was carefully taking his time and asking the cashier lots of questions. Third, guy, like myself was patiently trying to wait. I then looked over at the area where I had previously placed my order for eating inside, and it was completely empty . I then asked my original cashier, if since it was a very small order, if l could just place it there ? She was very polite and said, sure ! When I approached the lady/manager at the meat warming grill, who was wiping it down with a spatula and had no other customers in front of her, she immediately told me " No" because, I had needed it to go. She had wanted me to stand in line behind the other person even though I expressed to her that I had ordered in, had eaten and then realized that the other line was going too slow. She indicated to me that those people were more important to her, spoke to me like I was a child, told me that I was being inconsiderate and that she was waiting to prepare the "To Go" orders. So, since I was being refused , I decided to leave, but upon walking out, I ran into the tall guy, who really was the manager. I told him the situation and once he heard which lady it was, the one with the blondish pony tail, then he wasn't much interested in doing anything about it. So, I left. However, I know that while I had eating there multiple times, that the staff are fully capable of taking care of both stations/areas perfectly fine. It was rude , unprofessional and had no influence on how that "To Go" area was going to get their food ! It wasn't my fault that the girl couldn't wrap her mind around simple multi tasking to take care of the needs of an existing customer that had already given her restaurant patronage . She could see that I was in a hurry, that I was in a dilemma, and just was ugly as could be and of no help to aide/rectify the situation for another regular customer ! Enough...

I ordered my food from the app Uber Eats for Spring Creek BBQ on the Katy Freeway and Westgreen. I ordered from Uber Eats because my wonderful son gave me gift cards for Uber Eats. I have Myasthenia Gravis and Muscular Dystrophy so I can no longer cook for myself and I drive only when I feel strong enough to drive. Which isn’t often these days. My food was delivered to my neighbors house, which was no big deal because I know my neighbor. The food was not what I ordered. I was able to contact my Uber Eats driver. She offered to contact Uber Eats for me. Which was great! In the meantime I contacted Spring Creek BBQ and spoke with the manager, Doug. I gave Doug my information and he read my order out loud. Then I hear “Oh.” He then says that he will remake the order if I can bring the order that had already been delivered back to him. I explained my situation to Doug. He insisted that I get someone to bring back the order to receive the correct order. I told him I would try to get my grandson to do it for me. Unfortunately, my grandson was at work. So, I had nothing to eat that day. I first want to say, shame on you Doug! After I told you the situation you could have said ok, I understand May I offer you your meal at a later date?. I wasn’t trying to use my disabilities as an excuse for not accepting your offer. It is what it is. I wanted you to understand why I couldn’t accept your offer. You could have done the right and honest thing. You chose not to! Uber Eats got in touch with me right away. I explained that Spring Creek BBQ made the mistake but that they didn’t offer me a refund or an apology. Uber Eats refunded me the monies on my gift card. They didn’t have to. They chose to do a good deed. What a wonderful company! Thank you Uber Eats for your kindness! You guys are awesome! Respectfully, Carolyn...