Wendy's — Restaurant in Katy

So we pulled up at this location mostly because we were in a hurry and there was no line, seemed like a lucky break. I did start to have my doubts when the feller who took our order seemed surprised that he had someone in the line to order. Nonetheless he bemusedly took our order and asked us to pull around. After we paid he immediately asked us to pull forward and wait, which seemed odd given we had only placed a small order (three burgers and four fries, 3 small nuggets; not exactly a Brain Shaw sized order). We weren’t too upset by this, my wife said she needed to run in and use the bathroom so the extra time was fine. We started to become mildly concerned when my wife got back from the restroom and the food still wasn’t ready, and the few vehicles that had come through the line had also been instructed to pull forward. We went inside to cancel the order at which point they handed us the food. Cool. Let’s go. This is where things really went downhill. Evidently they had the kitchen completely shut down and had to restart the whole shebang. The fries were still frozen, it was kinda like opening a box of potato flavored popsicles, which I’m afraid I can’t recommend; so if any of you were thinking of opening a potato flavored frozen dessert spot, maybe don’t do that. I had the ghost burger, the chicken paddy on it seems to have been left out since the previous day. It was a pity because I think the bones of a good sandwich were there, but I’m not fixing to go back and try again. Can’t speak for the other burgers from a personal perspective, but the phrase ‘bloody awful’ was used so probably not great. 1 star because I can’t give zero....

I've just left this on the survey, but my characters were limited....

I am writing to formally express my deep dissatisfaction with the condition and management of the Wendy’s location in Katy, Texas. My recent attempt to dine in was marked by a series of issues that reflect a disregard for basic cleanliness, operational oversight, and guest experience.

Upon entering, I was immediately struck by an unpleasant odor and a sticky floor that felt as though it hadn’t been properly cleaned—much like stepping on dried soda. Not a single table in the dining area was clean, making it impossible to sit down without first attempting to wipe it myself.

More troubling was the apparent lack of accountability from the on-duty manager. While being friendly with employees can foster a positive work culture, it becomes problematic when authority is not exercised to ensure staff perform essential duties. For example, discussing cup refills while surrounded by a visibly neglected dining room signals a misalignment of priorities.

This location would greatly benefit from a structured cleanliness protocol—specifically, a shift checklist with timed entries and sign-offs to hold staff accountable through transitions. It’s disappointing to note that I’ve received significantly better service at locations staffed entirely by ESL employees, who consistently demonstrate professionalism and attention to detail.

I trust that Wendy’s values its reputation and the safety of its guests. I respectfully request this complaint be escalated for review, and that corrective measures be implemented to improve oversight and facility standards at the...

My wife and I stopped for a quick $10 mobile order after being out all day. She was hungry and didn’t get her food. When I got there, the guy at the counter “couldn’t find it” and did nothing to fix it—no empathy, just argued. So many different ways to handle the problem.

I asked for the manager, I worked at Wendy’s when I was a kid and the managers bend over backwards to fix things… even if a customer was clearly just fishing for freebies… but this guy claimed to be the manager—no company shirt, no name tag. Had to snap a picture because he was being unprofessional and wouldn’t give his name.

He was rude to everyone—telling his employees they were worthless and incompetent, snapping at a woman who just wanted her drinks, and being unnecessarily harsh to a woman that didn’t speak English well that was trying to order. The guy in the middle had to shut him up and take over the situation.

I'm usually pretty chill, but his behavior really irked me. This guy has zero rizz, treats everyone like garbage, and blames others for things his bad attitude, lack of guidance and poor communication are causing. You are the problem bro.

He's the one on the left. I feel bad for the people that have to deal with this guy daily. Dude needs a serious attitude...