Los Cucos Mexican Cafe — Restaurant in Katy

On Saturday May 15th 2021 my wife and I went out to dinner for a date night and to celebrate my wife's promotion. We don't get to have dinner the two of us that often since we normally go to dinner with our 12 year old son. I also find it easier to cook at home than go out for meals. The experience we had at the Katy Mills location emphasized why I don't enjoy dining out at restaurants. As I enjoy cooking, I can prepare many items yet there are some which are better at restaurants. Los Cucos makes a Seafood Vapor which I know I could make yet wanted to refresh my memory of all the ingredients. My wife was excited about getting it as it would remind her of dining out with her deceased parents at the location on Westheimer while they were alive. Upon entering the location we were greeted friendly by hostess who found us a seat on the patio. That was the end of the positive experience at Los Cucos. We sat at our table for at least 10 minutes waiting to not only be acknowledged by a server yet also to have chips and salsa brought to the table. We were hungry so I was excited about the chips since this was also a treat due the fact we are trying to lose weight. The female server came to the table and right from the start I knew it was not going to be a great visit. She was not pleasant nor interested in providing a guest first experience. I described the Seafood Vapor dish upon she replied it was not listed on that menu yet on the full menu. This was fine as I understand you want to put the top selling items on the paper menu not the full menu. The server said she would get us a full menu and return. I thought this was an easy task yet since the time frame was extensive, she must have had find a menu on the computer, print the complete menu, find something to put the menu in, place the menu in the sleeves, and than bring us the menu. As we ordered waters, the server must not have like that either. I was surprised to find a lemon in our waters since many restaurants are not placing lemon in waters due to Covid contamination. She also did bring us chips finally. After she DROPPED the menu at the table, she scurried off like a roach avoiding the light. Upon inspection of the menu, I located the Seafood Vapor. It came with shrimp which we can not eat. I mentioned to the server if they could be taken off and what the new charge would be. The server did not have the desire to see how this could be modified with the new cost. She mentioned it would be the same cost. As I have managed many restaurants as well as being very familiar with food distribution companies, I know shrimp is a high food cost item. On your menu, if a patron wishes to add 3 shrimp to their fajitas there is an additional charge. I wished to remove them from the dish thus would expect a savings. There again, the server did not want to assist us so I requested a visit from the manager. The manager might not have had his position long or understand the food cost since he did not really want to discount the item much. He offered to discount it $3.00 which I considered to be a slap in the face since if I wanted to add shrimp it would be $6. My wife did not think the measly decrease was justified so accepted the fact the dish, which would remind her of her deceased parents, was not going to be something she would consume in their memory. We settled on the fajitas hoping her parents would not be upset she ordered something else instead of their favorite meal. Had the server returned in a timely manner, we would have dined there. This did not happen. The server again failed to return to our table in a timely manner. After being frustrated at the experience up to this point, we decided to leave. The server did not take our order, provide in any way a positive experience, and the lack of her attentiveness lead me to believe the best option was to leave. I tried to discuss our visit with Los Cucos and they did not care about guest experiences. Would not recommend this restaurant and will tell people they are not...

The old Westheimer Los Cucos was where i first started becoming a huge fan of the restaurant. The food was always good and you can tell they cared about the quality. I frequent the location as a meeting place for both business and personal reasons. I moved away for a few years but happy to be back in the Houston area and now I'm trying to use the Katy location the same way I did the Westheimer location. So far not so good. i have been here several times and honestly i'm just not impressed with the quality or taste. Very very average and you can tell that there is a lack of paying attention to details. Example.....my favorite thing to order was the stuff shrimp jalapeno peppers. The Westheimer location would serve these with very large shrimp inside. Every bite would have a piece of shrimp and everyone that i recommended try it always loved it too but at this location you will struggle to find the shrimp. After a couple times of ordering this i decided to cut it open and found a small curled up shrimp amongst all the cheese and huge jalapeno.

That's just one example of my overall disappointment with the quality of the food here. I believe that every Los Cucos should abide by a standard and uniformed kitchen preparation and not take short cuts. If you are losing money on a item, take it off the menu but don't cheat the customers. I can't use this place for any business or personal meet ups because i don't want anyone to experience the same let down. DANG! i miss the good ole days Los Cucos... but i'm over it now. i...

I recently visited Los Cucos Mexican Cafe and had a very positive experience. The restaurant has a comfortable, inviting atmosphere with a vibrant decor that truly transports you to a Mexican fiesta. The service was prompt and attentive, and our server was knowledgeable about the menu and made great recommendations.

The food was tasty, with generous portion sizes. The chips and salsa were a great starter - the salsa in particular had a nice kick to it. I had the enchiladas suizas which were flavorful with a creamy green sauce that was delicious. The side of pinto beans and rice were also very flavorful and complemented the main dish nicely.

The drink menu was impressive with a wide selection of margaritas and other specialty cocktails. I tried the house margarita which was delicious and refreshing. One of my fellow diners also ordered the guacamole, which was made fresh and had a great balance of flavors.

The restaurant was clean and had a fun atmosphere with live music and salsa dancing on some nights. The only drawback was that it was a bit noisy, but that didn't detract from the overall experience.

Overall, I had a great time at Los Cucos and would definitely recommend it to others. While it's not the cheapest Mexican restaurant in town, the quality of the food and service make it worth it for a nice evening out or...