Kaiser's of Kenosha Pizza Restaurant & Pub — Restaurant in Kenosha

This place has super inconsistent quality and terrible customer service. I've been a customer for a decade and had loved their pizza. Their pizza used to be consistently really really good (super crispy crust, sharp sauce, good toppings and cheese), however, starting this summer the quality became really inconsistent. I ordered a pizza tonight and the toppings were wrong. But that didn't bother me too much. What bothered me is the fact that the the top half of the crust was raw dough and the bottom half of the crust tasted like cardboard. It literally was the worst pizza I've ever tasted. Completely inedible. The sauce also tasted different than normal. And the cheese was partially burnt. We called Kaiser's at that point and they said if we wanted a new pizza, we'd need to bring back the old one. We made sure to explain what was most likely wrong with the current pizza: that the crust was made way too thick. We were trying to help them figure it out so that it wouldn't happen again. So we made the second 15 minute drive back to Kaiser's, returned the inedible pizza. Second pizza had the correct toppings. The sauce was different than the last pizza and different than usual. It tasted like someone had gone crazy with some dried oregano. The worst part was that the crust was still super raw on top. And the cheese was again partially burnt. We ate one whole piece of pizza and some of the toppings off a few pieces, but couldn't stomach any more. Raw dough really isn't meant to be eaten = stomach ache. We called back and let them know that this pizza crust was half raw again. They never offered a refund or anything and weren't apologetic. We called back again and asked if they knew who was making the pizzas on the last day we had it that it was good, so that we could potentially call back the next time we wanted pizza to see if it was the good person who was making it before ordering. They didn't know. We also explained how horrible customer service it is to make someone drive across town twice in one night for inedible raw pizza without even offering a refund and apologizing. We asked for a refund. At this point they aren't going to issue one. It's currently 10:01pm and we still haven't eaten dinner because we had to throw out the pizza, we wasted an evening driving back and forth, and threw away money... Very disappointed. You used to be soooo good Kaiser's! What happened??

Update: Just heard that Kaiser's got new management this summer. So I guess that explains how their pizza was super good and consistent for a decade, and why...

3 separate experiences

1. New server sets pizza on raised platform and it slips off onto my lap. I call for help - 5 minutes later in a moderately busy time, I flag a busser and ask for help. Finally server comes back and says sorry - eventually manager comes and offers me a drink which I decline and he asks if I want another pizza. We never had a chance to eat a piece of the first one - Are you serious...Strike 1

2. I meet group at 11am for meeting. I arrive and find out meeting time was wrong and with only 1 other person is there. I ask to order a salad as the other person will wait to order when the rest of the group comes. Am told I can't have a separate check even though I'm going to eat 1 1/2 hr before the rest of group arrives. I said I only have a credit card so I don't want to put it in the other persons tab (he had a soda at that point) - am told no separate check but I can go to the ATM. I told the server then I just won't eat to which she said fine ! Strike 2

3. This past Monday (June 30th) I meet a group for lunch at 11am. They wanted to try the 1/2 price pizza Monday. We are all talking about what a great deal that is while the waitress is taking our individual selections. Pizza comes and is VERY good ! (I was prepared with cash this time ). Check comes and prices are definitely not 1/2 price ....I grabbed a menu and the group calls the waitress over to inquire. Only my pizza was indeed 1/2 price as coincidentally all I wanted was mushroom/cheese. The waitress was BEYOND rude saying if they had read the menu they would have realized there are only certain pizzas that are 1/2 price. One of the women said they would have appreciated if she had pointed that out to a reply of "It's right here" and pointed on the menu and said it's not her job to tell us...Strike 3

I cannot tell you how disappointed I am in the poor and rude level of service you offer your customers......your pizza is very good but 3 strikes, you're out ...

For me to take the time to write this review should indicate how disappointed I am in a local...

Okay, here's a story all about how my life got flipped turned upside down. Because I finally found a Chicago-style Pizzeria that I don't hate.

Here's my tl;dr life story, I grew up in Philly the only kind of pizza around was New York style, and then when I move to Wisconsin I learned about Chicago Pizza. The very first time I tried it I realized it was the devil.

So when my roommate told me about this great pizza place down in Kenosha I was excited to try it. That is until halfway through the 45-minute drive when he told me it was similar to a Chicago style pizza. I was understandably horrified, and considered turning the car around but as it was a place that was near my girlfriend's house I decided I would try it anyways.

The interior of the restaurant was clean and warm, wood everywhere. And it was interesting seeing hanging memorabilia of both the Green Bay Packers and the Chicago Bears in one place, seeing as Kenosha is on the border of both states. The staff was very welcoming, and our waitress seemed to have a wit about her uncommonly found in someone of their profession nearing 10pm on a Friday. The menu itself was comprised of both 'za and entrees, with appetizers and the like. While the 'za (okay, I'll stop now) was supposedly this crust, the reason we had come here was for the "double decker" a very much Chicago style pizza. So I order a simple thin crust just in case but wasn't expecting much.

Drumroll, please...

Turns out I still hate Chicago style pizza, but that was a damn good slice of thin. Not New York style thin but a DAMN good slice of thin. The perfect amount of crunch, pull apart cheese and just enough burnt bits to add the extra level of flavor and complexity like it had come out of a wood-burning oven.

This place definitely blew my expectations out of the water and if you have friends that sit on either side of the Great Pizza War, I would highly recommend this place as neutral territory and a place to get a...