Dunkin' — Restaurant in LaGrange

First they need to have a management team that know how to do there job. When employees get hurt on the job they don't have a clue what to do. They don't even have a first aid kit in there building to assist in helping an employee after cutting there finger. They have to go next door to another restaurant to see if they have one. Then the manager Emily tells the employee that to her knowledge they don't fill out an incident report. Bye law in the state of Georgia you have to fill out an incident report and have the manager and the employee fill there part out. There were no papers posted for a physician that the employee could use to go to the doctor. Told bye the assistant manager Kaylee that she finally found the paper for the physician 2 days later. When an employee gets hurt on the job the Manger is to do an incident report immediately. Managers need to be trained properly and know how to do there job and know the laws for accidents that happen at a work facility. And not wait for an accident to happen to find the proper paperwork to post in your store after the fact. And the Manger Emily has the worst attitude and eye rolling problem. Emily is not management material. Management should treat customers right so they will come back. It's called great customer service. As I stood in the store she told a customer to use the kiosk because they where looking at the menu and trying to decide what she wanted so she could wait on 2 of her friends and going back and forth with the friends on how it was going to get paid for so she had her friend cash app her so the Manager could pay for it. Customer service is the #1 priority of a customer. The customers business is what keeps a facility up and running. They are your paycheck at the end of the week. This dunkin donuts won't last long. Then as I was leaving the store the District Manager, Manager, and other employees including the girls at the front counter start making comments saying I was incompetent and didn't know how to do my job. At least wait til I'm out...

This is a new establishment that was opened not long ago and with that being said there is not clear signs directing people where to turn in, or anything other than on the road itself once you are in the parking lot. Well today I drove my car in, mind you, there was not a single customer car in the parking lot except mine (I am going through the drive through). I pulled into the first drive (coming from Arby’s) and got into the drive through. As I rolled down my widow it was very rudely stated “go around the building and come back in the drive through the right way.” My first reaction was shocked that I would be talked to like that. My second reaction was as I was listening to what the lady said, being respectful (driving around) that I was not going to be talked to like that and they would loose my business. As a place that had no customers one would think they would appreciate me just being there (along with 5 other teenagers in the car that planned on ordering) but I suppose not. We drove to the other Dunkin’ on the other side of town. So in summary, this Dunkin’ will not be getting my business and if you want to give them your business, I would think twice, no one deserves to be disrespected. Do...

We a terrible experience. We placed an order via drive thru. One cappuccino and one coffee. At the window we asked to go wait at curbside. After waiting for 10 min. The woman came out with the coffee, and asked what we ordered. After telling her what we ordered she hands us the cups and I taste it. It is not our order. She then tells me that this is how they make cappuccino, the coffee tasted like French vanilla. It was clear it was someone else’s order. She wouldn’t take our cups back, and said hold on as she went back into the store. After another 5 min or so I decided to go in. I was greeted by a rude woman chewing gum with her mouth open. She was quite confused , but made our coffees. The woman who was originally helping us didn’t acknowledge me, she never apologized. I have come to expect more from Dunkin’, and this location certainly needs leadership, training and so much more. Rule number one in customer service is apologize, we got treated with a rude attitude. It was clear there was no leadership on site. The people working in there are not a good representation of the brand . Yea, we got our like warm incorrectly...