Taco Bell — Restaurant in LaGrange

This review isn't so much about the restaurant but about the employees and the customers that eat here.

We walked in to a partially filled sitting area and found a table for us and a friend that would be joining us later. One of the employees, Alma, was walking around grabbing unused packets and napkins from tables while also wiping down tables. Suddenly, there were several groups that walked in to order and the other employees behind the counter were calling for Alma, who was supposed to be working the front counter and keeping an eye on the lobby. Before she went back to the counter she asked us if our table was "clean enough" and we said "yes." She said that she hopes we enjoy our meal and grabbed the last bit of trash from the table next to us. She's the real MVP here.

Unfortunately, when she grabbed the last bit of trash from the table there was some sauce, or something, left under the napkins. She gave it a double take but they kept calling for her in the front so she had to leave it. An elderly couple (approximately sixty or so) brought two toddlers into the sitting area and, with plenty of clean tables available, chose to sit at sauce table. Again, this was the one table that wasn't cleaned.

Once Alma finished the line at the front she came back and said "is that table clean enough for you" to the woman to which she responded "actually no, it's pretty disgusting. That's why I sent my husband to the counter." Alma explained that she was cleaning it when she was called to the front to take orders. She then ran to the front to grab some cleaning supplies. When she came back the woman, who brought in McDonald's for the small kids, hadn't tried to clean any food off the table so that it could be cleaned. Alma was very nice and patient as the woman rolled her eyes and took the McDonald's from the kids.

I say this to warn you from taking the complaints too seriously. Because, honestly, this woman could have written a review about this Taco Bell and said that "the tables were disgusting with sauce all over the place" but it was the one table that wasn't clean. Be careful of misleading reviews.

This Taco Bell was fast, tasty, and Alma is on top...

Left one item off my mobile order and the 3 chalupaz shells were hard and looked like they hadn't been cooked long enough. Made my neighbor sick the next day. But when I called I got passed through 3 different people before finally getting the manager. The first three were polite one was going to put my name on a list to get the items replaced although I just wanted it reimbursed onto my account. Because how fair is it that I have already spent time, money for food and gas to go get the food and because they can't do the job and follow simple instructions now you expect me to pay for more gas and spend more time to come get the items you messed up and left off my order to begin with. Customer service 101 when you do actually mess up make it worth it to the customer to come get it. I have worked for taco bell in the past and I can tell you it's not that hard a job but Noone is perfect but my manager would have not tolerated the lack of careing that this staff has. The manager was the last person I talked to and she wanted me to not only come get it she wanted me to have my neighbor and myself save the chalupas in our fridge and take time off work to bring them to her in the morning just to have them replace when I asked if she was serious she became hateful and hung up. Like I am wanting to tip you off for what maybe 15 dollars. Taco bells customer service especially at this location is down right disrespectful and unforgivable. This is not the first time I have had trouble from this store. And not that it matters to this store or to the corporate structure of taco bell but I will not be visiting this location again. Sad thing is I can remember when, like alot of other companies one customers business and happiness with the place actually mattered. But seems as those days are gone and that isn't...

My wife and I went to Taco Bell in LaGrange ,GA on 5/24 at 6pm.

We went inside. It was dirty with one employee asleep on one of the tables. There were 5 folks behind the counter - no one worked the register. They made us use the Kiosk so we could not ask any questions- sorta like pumping our own gas.......

It took a while but we completed our order and the "food" was ready in a timely matter. BUT.....the food was all cold and STALE and only 1/2 portions!

The little cups of cheese we ordered were less than half full, the chicken soft tacos had only 2 pieces of chicken and a small scattering of lettuce bits, and the tortillas tasted and felt 3 days old (stiff, brittle, and cracked).

For 3 orders, me, my wife, and we also had a to go order for our son, it was almost $40. I understand the prices going up but the bad food and lack of service were terrible!!!!!

No employees looked happy to be there unlike Chic-Fila where all employees are always smiling and eager to help customers and you feel welcomed. We felt like we were intruding that evening.

I grew up loving Taco Bell but this ruined us, We...