McDonald's — Restaurant in Lake Arrowhead

It's the only one around until crestline or big bear, but they close early for fast food, there's no drive through, the staff frequently seems to make mistakes and not be paying attention, their customer service is lacking for dine in compared to what it used to be. For example, if you dined in previously, they would give you a tent card with your order number on it and they would being your food to your table when ready. Now, they just give you a receipt the same as if you ordered take out. We like to sit outside because it's the best part of this location since it provides a great lake view, but we can't hear our number called outside because there is no intercom and they don't come out to call out the numbers, so we have to sit inside temporarily just to wait for our food. It usually takes a fairly long time for a McDonald's, and often times we have to go check on it after a while. Once we get our food, then we can go find a table outside where we can eat. Not only is it inconvenient, and I can't really get my kid situated because we are going to have to move tables, but it also puts you in contact with two different areas during one visit which doesn't seem as sanitary and is not preferred during covid. Outside is pretty with the lake view, but there aren't really patio lights or anything for night, just a big street light by the lake. The tables are usually slim pickings because they don't get cleaned often and there's many birds that poop on the tables. It happens, but I've NEVER seen an employee come out and wipe down the tables and I've been here at least 20 times. 😬 we only go because of the view and because it's the only local fast food so it's a treat for my kid. If they improved management there it would probably be booming, but I've never seen a manager there either. It always seems like it's just being run by a bunch of kids who are almost always unorganized, frazzled, and overall uninterested in providing quality...

So my kids went in 12 and 6 with a Pacific order, and the customer service team which consisted of 3 people manager Maria and associates melanie and Chris, decided to send these 2 kids to order from the kiosk instead of personally taking there order like all other McDonalds locations... so they placed they're order as best as possible and accidentally ordered hamburgers instead of cheese burgers, and not knowing how to add light onions and extra pickles, were stuck getting one pickle each and a tablespoon of onions.. then the ordered and oreo mcflurry and never recieved it... so now I'm out 3.29 cents.. and when I called to complain they did nothing to correct the error, they just told me that the owners want everyone to order from the kiosk and they cant do anything about it .... didnt even offer me a new mcflurry or a refund, or even an apology for the inconvenience... I'm so over that place.. I hope the owners wake up to the fact that if we wanted to order from a machine we would order online and not waste our time and walk into a store.. we go into the store for the personal experience... they are the worst owners ever and are losing customers left and right by being so impersonal and having us order fromThe kiosk......

Came in on 11/20 at 5pm to order, in a fairly quiet time while its snowing.

I walked up to order and when I was greeted at the counter I was told to order at the automated ordering screen. I highly dislike these screens and do not wish to use them.

After standing at the register for a second he came over with an obvious attitude that I was ordering at his inconvenience.

Once I had ordered he said to go get my drink cup from over by the automated kiosks. I just chose not to drink from the cups because I do not trust any cup left out in the public.

When my food was ready I noticed he called my number from the counter, where as all other customers had their food taken to their table.

It was so apparent to me he was unhappy with me from the moment I walked into the restaurant, all be it I had only been polite and my only special request was to order from the register.

At this point I'll probly just avoid McDonald's all together seeing as driving to crestline in the snow is more hassle...