Frontera Cocina — Restaurant in Lake Buena Vista

Our waitress blamed me for a cilantro accident (I’m allergic) “that’s on you” she said to me when she relized there was cilantro in a sauce.

She heard me coughing, after a few bites my throat was getting irritated. She said “is that spicy” I said no not really. A few min later she rushed to me to inform me the sauce I was eating had a little cilantro. But then started to politely scold me that it’s my fault. I was not even upset, it happens it’s not a big deal. But the fact she continued to give me reasons why it was my fault was just unprofessional.

I ordered the Yucca fries but asked for all the sauces and toppings on the side so everyone at the table including my 2 year old nephew could partake. It also illuminated the cilantro issue.

The menu listed the seasoned mayo, the green chili sauce, the lime & the cilantro in that order with camas after each ingredient.

When she brought me the yucca fries she said “everything is on the side and no cilantro” I thanked her and began to dip them in the green chili sauce and that’s when I began to cough.

After accusing me of it being my fault she added “it says on the menu that cilantro is in the sauce”

I had enough of her insisting I’m to blame, I said “NO it does not say cilantro is in the sauce it clearly states it’s an ingredient separated by camas and cilantro is listed last no there near the sauce descriptions.

I didn’t even complain as I began to cough. For the entire meal, my throat was getting a bit swollen & irritated and I just kept eating ice to keep my throat tolerable. I spent the entire evening clearing my throat, until I walked back to my hotel and found allergy medicine. My throat is so incredibly sore now. Again, things happen it was an accident no big deal but this waitresses bad rude attitude ended up being a very big deal.

After we paid the bill I found a menu and saw I was correct and I showed the waitress and read it to her, she began to dissagree and continue to argue with me. I tried to explain over & over that the camas separated the ingredients but she kept insisting the it means cilantro is in the sauce.

Is there something she was avoiding? What happened if the waitress accidentally gives a customer an allergy food after she asks about allergies and offered to make sure there is no allergic food in the meals she serves. What happens if a meal gets sent back after the waitress relizes the made a mistake?

Why would she try so hard to put the blame on the customer? We had a heated discussion and my children were embarrassed and my family & pretty much ruined the rest of the evening. After debating with her I had to explain what a Cama was used for in English literature. Not my finest moment and definitely could have handled it with much more control of my words.

This waitress needs training in customer service. If a manager would like to reach out I’ll give you the time, date & reservation name so you can figure out the name of...

WOW!! Our first crappy experience at a Rick Bayless establishment. First, let me say, THE FRONTERA COCINA BAR STAFF WAS, AS ALWAYS, EXTRAORDINARY. We love them and the effort they make in always making guests feel at home -- and we love their spectacular margaritas and the food. This bar staff had to deal with A LOT of nonsense today. I feel terrible for them. It was disarming and upsetting to us as guests. We have been regulars here for the entire 8 years FC has existed. Today was the first jarringly bad experience we've ever had here in EIGHT YEARS. Why? Outsiders. Interlopers. Basura. Seriously!! We love this bar staff, this wait staff and this kitchen staff at Frontera. Tremendous cocktails, tremendous food, tremendous service. Always. BUT TODAY, the owners allowed outside folks to just take over the bar, to prep for a private party the next day, and these obnoxious people absolutely steamrolled the regular staff and showed ZERO respect for the staff and for us, THE GUESTS. I'm still stunned at how obnoxious they were. Odioso. This group of six or seven people just took over half the bar and paid NO MIND to respecting the bar staff, their work, and their guests. They hardly spoke to the bar staff as they took over their workstation. For hours, we watched this. They seemed to think they owned the place. Words can't suffice to describe how incredibly rude they were and how it affected our experience as guests. It was so bad, we had to get up and move across the bar to get away from them, as they kept shoving more of their equipment and cocktail experiments further and further into our laps, liquids flying and slopping everywhere. NO regard whatsoever for THE GUESTS. And no regard for the staff. So beyond disrespectful. They made it impossible for the bar staff to do their jobs -- and the bar was busy, of course. We watched bartenders weave around them and move their boxes and cartons and gallons and carts full of mixers and bottles and beakers every five minutes, to the point the bar staff could hardly work. I've never seen Frontera Cocina like this. And management just stood by. Such a disappointment to witness as a guest, having it affect our time at FC today in such a disappointing way. Who is more important? The guests?? Or these yahoos who shoved the guests and the FC staff out of the way to do whatever they pleased?? Today, management made it feel like these non-staff people were far more important than any guest or staff. Once we moved across the bar to get away from them, our night improved, but only by so much -- it was appalling to watch these people be so incredibly disrespectful to the bar staff. Wow. Simply unacceptable and so disappointing for a Rick Bayless hot spot. Who pays the bills? Guests pay the bills. For us, as regular guests for FC's entire eight years, this was an appalling display and stunningly "bad show." DO...

ABSOLUTELY UNACCEPTABLE – I Would Give Zero Stars If I Could

Let me start by saying that I am not someone who complains lightly. I understand restaurants get busy. I understand mistakes happen. But what we experienced at this establishment was not just a mistake or a bad night — it was pure, unfiltered negligence and complete disregard for paying customers.

We walked in, were seated, and then… nothing. No greeting. No water. No menus. Not even a “someone will be with you shortly.” We sat there for an entire hour without a single staff member acknowledging our presence. And no — it was not busy. The place was far from full. In fact, what made this worse was the sight of several staff members literally just standing around, laughing, talking, doing NOTHING. They were fully aware of our presence and actively ignored us.

After 60 minutes of being ignored, I politely went up and reminded them we were still waiting to be served. The response? Nothing changed. We sat back down, giving them the benefit of the doubt, thinking surely now they’ll come. Nope. Another 15 minutes passed — still no one came to our table. Not a single employee. Not a hello. Not a glass of water. NOTHING.

To top it off, as we were leaving (after sitting there for 1 hour and 20 minutes with zero service), we informed yet another staff member of our experience. Their response? A shrug and a sarcastic “sorry.” That’s it. No apology, no accountability, no attempt to correct what had happened. Just a lazy, disinterested shrug — as if we were the ones inconveniencing them by expecting basic human decency.

This was hands down the worst treatment I have ever received in a restaurant. Ever. And I’ve traveled a lot. I’ve eaten at high-end places, dive diners, fast food joints — everywhere. Never in my life have I been treated with such complete disregard. I don’t care how good your food supposedly is — if you can’t even manage the bare minimum of customer service, you don’t deserve to be in business.

Unprofessional doesn’t even begin to describe it. This was unbelievable, rude, disrespectful, and frankly, embarrassing for the restaurant. I wouldn’t recommend this place to my worst enemy.

Save your time, your money, and your sanity. Go literally anywhere else. This place doesn’t deserve...