Chick-fil-A — Restaurant in Lakewood

Love the food, eat frequently. Using online app allows for rating your experience each time. My latest involved missing a chicken tender from a 4 piece order- not a big deal, but I opted to give them a lower-end rating and just wrote a simple note saying "Only received 3 of 4 chicken tenders." The very next day, received a call from the location manager apologizing for the mistake for which he sent 2 coupons for a variety of their gourmet menu items for free, as well as a letter. It read: [Dear Mr. S; Thank you for contacting us to let us know your recent experience at our restaurant was less than "REMARK"able. It is our desire not to just meet your expectations but to exceed them. We are very sorry that we fell short and we would love to offer you this "Be Our Guest Card" to use on your next visit. We look forward to earning your trust back and thank you for visiting Chick-fil-A at Denver West. Sincerely, CB- Director of Operations]. Needless to say, the focus of the company on the importance of a positive and pleasant customer experience permeates all of their locations already, but this sort of follow-up and desire to correct an error- not because they know I will continue to eat there, but on the principle of righting a wrong- is unheard of from any of their competitors and dare I say, many dine-in and family restaurants. If the rest of the fast food industry would take notice and take a page from their book, a trip to McDonald's, Taco Bell, or nearly any other fast food chain would not be such a crapshoot of recurring disappointment when dealing with employee incompetence, order inaccuracy, and unpleasant customer service experiences. Thanks for doing what's right just because it's right, Chick-fil-A, you've restored a bit of my faith in a corporation that is not merely out for insane profit margins and base-level operating cost at the expense of...

THIS. LOCATION. THO!!!! THIS IS DEF ONE OF THE BETTER LOCATIONS BY MEANS OF SERVICE AND LITERAL LOCATION ITSELF THAT KINDA SETS IT APART FROM THE REST! The drivethru is actually what made me actually follow thru on my review (embarrassingly) 😂 I LOVED the seclusion it had just being in the spot it was, made it so quiet and almost secretive haha and with it being on COLFAX and just a busy area in general, YOU DO NOT EXPECT TO FEEL THAT AROUND THERE lol if you've been here, you know EXACTLY what I mean, and if you have yt to experience this bizarre but AWESOME stroke of luck I'm sure the owners werent expecting to gt, as well as the customers like me :) HURRY AND GO CHECK IT OUT that awesome gem along with the GREAT CUSTOMER SERVICE WE GT despite it being like 3 min till CLOSING (I KNOW I SUCK LOL) they didnt falter one bit! No hesitation, no disrespect, no fake politeness (at least I HOPE! LOL), and def most appreciated by FARRR...NO FAKING A BROKEN ICE CREAM MACHINE-OR "WE RAN OUT" EXCUSE OR ANYTHING OF THAT FOUL NATURE that you and I alike have ALL GOTTEN ONCE OR TWICE from other APPALLING BUSINESSESS whom I will refrain from calling by NAME but rymes with SCHMCDONALDS OR KURGER BING! HAHAHA Sooo ALLLL THAT SAID thank you all there for a GREAT VISIT AND EXPERIENCE (THE DRIVE THRU LOL) AND MOST OF ALL THE GREAT SERVICE AS USUAL-A RARE ROSE AMOUNGST THE USUAL BED OF WEEDS 😋🤗 (🫢🫢🤔N NOOO🤨🤨🧐NOT THE GOOOD COLORADO WEEEDS😏😏😜🥴🫠😁😉🙃 THEE NORMAL BAD ONES😬🤫🫣🙄😵🫨😲 HAHA !😑😑🤤🤤)🫵🏽🤘🏽 HAHAHA ANYWAY...✌🏽&...

Some of the worst customer service I have ever received, and at a Chick-fil-A? I'm honestly shocked. I NEVER bring food back but these fries were SO undercooked. I came here to JUST get fries then went elsewhere for a burger. As I'm waiting in the ridiculously long line there I realize just how underdone they really are, I literally tossed one out the window it was so oily and soggy. So I came back, had to wait in a much longer line this time and I'm told they'll make it right. But when I get to the window and hand them back over half a medium fry the shift manager gets combative with me, saying that since I ate some they must be fine so she doesn't want to replace them. She goes back and forth with me a little bit, which was really unnecessary then after literally showing her how undercooked these fries were she reluctantly agrees to make me a new SMALL fry, regardless of my paying for a medium and having to come back. She tells me to pull forward, it will take 2 minutes for them to make a new one, which is ridiculous when it should have just been ready when I finally pulled up after 5+ cars in front of me. I ended up just leaving, no fries at all. Who makes that big of a deal out of replacing $2 worth of fries, when I came back with a receipt and...