Crazy Otto's Diner — Restaurant in Lancaster

Crazy Otto’s is a small chain of diners serving standard American diner food, and honestly, nothing particularly crazy. They also have a “no substitutions” policy, which is tough enough at almost any other nicer restaurant where some thought and artistry goes into their foods, but pretty inexcusable when you're really just serving standard diner food and patrons like us hope that we might be able to create a meal for ourselves, even if we are vegetarians, or people with gluten-free diets. For example my wife wanted an omelette with avocado and wanted no meat in it. They were happy to take the meat out but to add spinach it was $3.25, which seemed pretty ridiculous, or in the terminology of the restaurant "crazy".

I had a cheese omelette made with egg whites. It was definitely large but nothing special. The egg whites were a little overcooked, the cheese didn't have much flavor, and the hash-browns were really just a bunch of undercooked potatoes, with no discernible seasoning.

The food did come out insanely fast, so I guess kudos for the quick service, if only any of it was any good. Please restaurants, take your time with my food and make it right.

My wife also ordered her hash-browns well done. They came out essentially burned and inedible. Considering the ones I had on my omelette were undercooked and under-seasoned I'm wondering if Crazy Otto’s could find a crazy medium between not cooked enough and potatoes served directly out of the sun.

I had a biscuit as my bread choice. I love biscuits and I've had them with breakfast at restaurants all over our fine nation. This was probably the worst biscuit I'd ever had. It was terrible! It almost had the flavor of a biscuit but the texture was awful. It says right on their menu they have the “best biscuits in town.” Well to be fair this is the only biscuit I've had in Lancaster, and I'd say, compared to what I've had in the rest of the United States of America, Lancaster really needs to up their biscuit game if this is the best they have to offer.

My wife added tortillas to her meal so she could have a gluten-free bread choice. She did kind of enjoy the spinach and avocado that she pulled out of her eggs, wrapped in the tortillas (A sort of roll-your own breakfast quesadilla) There was of course an extra fee for the tortillas and no other gluten free bread options available.

On the positive side our son really enjoyed his french fries and sourdough toast. Well done Otto’s as for not stirring up french fries and toast. Perhaps this can be a building block for your future success.

I can't speak much to the cleanliness of the restaurant either. The paper napkins they gave us actually stuck to the table. They were nice enough to come and clean it again and dry it off so that didn't happen a second time. But not really great first impression on their regular table cleaning process.

They did offer half sizes on their insanely large omelettes for just a dollar less. Which is cool though considering the amount of food that they gave you perhaps more than a dollar off would be warranted for these fairly expensive omelettes.

If you're considering eating at Otto's, I'd suggest you'd be better off just mailing the $20 to Otto and then eating...

Read full description All items on their menu before ordering before ordering your warned !! they get creative with their menu. Very few of the items are homemade at this location especially. Don't bother complaining because nothing will get resolved in your favor, it's like arguing with your boss or mom...Once you enter this establishment you might as well just break with $20 per person just give it to them. It's a little bit of a joke. If you get something to go check it I repeat check it! Because they will make you bring back the whole order sometimes at least with me they did and when you're bringing it back to an office full of people sometimes people don't want to break with their lunch it was another fiasco once with that! This restaurant diner is notorious for making things complicated they will not walk away from one dime. I don't know if it's because they are having a hard times or just stubborn but it seems like they cannot have any grace and dignity in regards to taking back food. I've witnessed this many times. Refunding money off a bill unheard of! They will never walk away from any equity whatsoever! I'm not sure if that's smart on their part. I'm not sure if it's because they just can't afford it or stubborn. Perhaps its owner derived.... One thing I do know I don't recommend this vibe it's sort of awkward. I wish they understood the concept that customers remember the bad experiences. When are they going to get that!!!!! I think they should rethink. I hope they read and rethink their strategy because I love their food sometimes. I go to the one on avenue I if I want a diner fix. It's a shame because this one's closer to my house and I feel like the cook is better here. I wish they'd get it together. I feel it has so much potential. Get it together. Is it so much trouble to give a free plate of food are things so bad? It seems like it's more important for them to be right than it is to be nice. Perfect example an old adage cutting off your nose...

Last Sunday I went there had order to go. Got to office and the order was incorrect. I called a young lady told me to bring it all back! I felt she did not believe me. I reiterated you're kidding me they're in the middle of eating mine was missing. She assured me if we brought it all back she would look at it. Everyone but myself was in the middle of eating. So, I had to grab everybody's order and take it back it was a huge inconvenience. The office was was pretty upset with me because I took it but the owner took care if it. Make all fresh and it only caused an hour-and-a-half delay. The girl was very sorry and cried but nobody offered a free meal that was very surprising. I know she learned the hard way about customer service I think I would have given at least my meal for free. I had to drive there twice and it cost about an hour and a half of my time. I heard another waitress say she felt sorry for her that it broke her heart to see her cry. The owner tried to explain. I really wanted to tell them try to explain it two men that are starving workers, I took the meal away from their face as they were eating it. Plus, they we're field engineers they were costing me $200 an hour. It lost an hour and a half to come back get the meals and drive back. Two field engineers an 1 1/2 wage for eating and waiting and eating again waiting for me to come back was fun, $600 lunch. I was going to get my money back but they wanted a healthy big breakfast or actually lunch at that point. I really felt like it should have been comped not offer to me. I would have definitely giving it to me for free for the wait. One of the waiters understood and agreed. The other waitress brought it to my attention how sad it was to see her cry. I have to tell you inside my heart I was crying for the 600.00 I was losing. Next time I will check my bags before leaving the food is excellent there great portions wonderful...