Teriyaki Madness — Restaurant in Las Vegas

I should've looked at the previous reviews. They haven't changed much. First time eating here & the staff were extremely rude & honestly simply lazy. The supervisor refused to correct the mistake the cashier made on one of our orders. We placed 3 separate orders, total roughly $80+ as mine alone was $40+, & yet we weren't allowed to even wash our hands. Thankfully we got our food to go. We weren't greeted upon entering and the cashier didn't seem happy being there, her attitude showed on her face & how she treated us, especially my niece. I felt she discriminated us based on how we looked and dressed. We're paying customers & should be treated as such not treated as if we were in there begging for food. I was informed by another customer that the other locations service is not this horrible. She stated she don't normally come to this location either. Per the other customer, if we were at any other location, they would've easily fixed the cashiers mistake. If you want rude service, being ripped off, and average teriyaki chicken, then you have come to the right place. However, if you want some authentic teriyaki chicken that's actually marinated not just smothered in sauce, check out Pacific Island Taste, Island Flavor, Grindz 2 Da Max, Paina Cafe, really any Hawaiian BBQ restaurant will hit the right spot. After giving their teriyaki bowl a try, I'm glad I didn't try their chicken katsu, I have a feeling I would've been disappointed, more than I already was. Oh & not that big of a deal but a little side note, their cashier who messed up on one of our orders learned something new tonight, "GF" on their menu stands for 'gluten free'. I asked her what GF on their menu meant and she looked at me as if I...

Had to take my 1 year old to the ER…

Not only is this place beyond disorganized, turns out it’s disgusting too. We’ve been going to teriyaki madness for a while now. We used to go to the location at Craig but started coming here because it’s closer. This was our 3rd time coming here when my 12 month old got food poisoning. She loves the noodles so much and has had them so many times before. When we get home she throws up everything she ate, I try giving her an organic baby food pouch thinking she could keep that down but she threw it all up too. I try just breastfeeding her and she couldn’t keep that down either. In the timespan of 3 hours she threw up 8 times, at the hospital it was 3 times, it was puddles of throw up, a very alarming amount, and my husband and I decided to finally take her to the ER. Her throw up got to the point where it was just stomach acid. They had to put her on an IV to rehydrate her and give her anti nausea medicine. They took a blood test and the doctor confirmed that her stomach didn’t take something well. Her white blood cell count was high, meaning her body is fighting off some type of infection. This place is disgusting, I can’t believe people could be so heartless to be so careless with how they handle food that human beings ingest. Don’t come here, you won’t have a...

The cashier Marisela is extremely disrespectful, and her customer service is unsatisfactory. This is the second incident with Marisela she is always misinformed about offers. If you attempt to correct her or ask why she will argue with you and dismiss you as she did today by attempting to take the guest behind me in line. As I explained again to Marisela the BOGO was only available today. Marisela became frustrated and stated I needed to place an order or leave. Marisela's behavior is disgusting she needs training or removed from the front counter. Her demeanor is not friendly or welcoming. After placing the order online for pickup. While picking up the order the pick-up attendant asked for my name and released our food to us. Marisela runs from behind the counter assisting another guest to ask to see our confirmation number. I refused because the food was already placed into my possession why did she feel the need to leave from behind the counter assisting her guest to confirm my confirmation number after my name was confirmed? This infuriated me. After the terrible customer service, both of my orders were cold and nasty. The food & the customer service was completely disgusting and...