Z's Divine Espresso & Coffee Shop — Restaurant in Lawrence

Saturday morning around 7:30 am, we parked and attempted to walk into Z's Divine Espresso on W 31st. The sign in the window indicated "open" as did the hours on the door to the coffee shop-- which listed an open time of 7am for Saturday. Everything inside was lit-up also making it appear as they were open. These things were an indicator that we thought the coffee shop was open for business.

We could see an employee inside the f who looked out our direction and then hid from being within our view.

If in fact the coffee shop "open" sign was supposed to refer to drive-thru only, and if the hours on the door listed are outdated, that's one thing, but what's really frustrating is having someone look at you and ignore you.

Someone could have easily come to the door and let us know they weren't yet open for inside coffee shop business. We were not able to experience the food or the atmosphere, however, the lack of service from the available employee allows us to rate Z's with a solid one star.

Please do better for your potential customers. We gave up and took our money to Starbucks in the nearby Target.

This review is based on the 31st street location...

I love studying here. The coffee and baked goods are wonderful. As long as this place remains open and I remain a Lawrence resident, I will continue to go here. With that being said, there are two things that I think could benefit the Z's Coffee Shop on 31st St.:

If they extended their hours later in the evening. I think Z's gets enough traffic on the weekend that it would be intelligent if they closed later, preferably closing around 7pm. Most of the students I know use their weekends studying throughout the day. Since Z's closes so early on the weekends, I usually decide not to study there during those days. I have friends who also agree to this complaint.

If they had at least two workers per shift on the weekends. The only reason I'm making this suggestion is because I've seen a couple employees have mini mental break downs near the end of their shifts. I'm not sure if this is from poor management or if this is from them getting overwhelmed when a rush occurs, but I always feel bad to witness the employees stressed. They've always provided great service to me, no matter what time of day I come in.

Other than that, I love this...

Coffee is good but service is getting worse. I understand we are in a pandemic and being safe is important. However, you are open for business but service makes it hard to get coffee. The last several times the girl at the window opens it just enough to barely slide your cup out of the window which makes it extremely hard to grab from our car. She stands behind the slightly opened window and you can’t hear anything she says. Same thing with trying to pay, card reader is held out at the window and when trying to use your rewards it’s not taken until you hand it inside the window because she doesn’t want to work the window in a respectable fashion. This has happened several times to me, my wife, and friends that go there. We have actually stopped making this our daily coffee stop because it’s so frustrating! It’s not just frustrating, it’s bad...