Dunkin' — Restaurant in Lincoln

This location used to be great! The workers were consistently courteous and made things as ordered. But, this summer it has really gone downhill. Yesterday, Saturday June 10, the espresso machine and frozen machine were both down so only iced coffees could be made. Usually not a problem, equipment malfunctions happen, but a sign to indicate this could mitigate frustration as I waited in line for several minutes only to be told that they couldn't make my order because their machines were down. Secondly, today, Sunday June 11, I went up to the counter at 5:43 pm (This location closes at 6pm on Sundays) and ordered frozen hot chocolate and a donut. I was told everything was shut down and I could again only order iced coffee. This was concerning, because there was no signage to indicate you have to get your order in some large amount of time in before closing. This location is inside the student learning commons at UNL - I purposefully waited to near closing (with still more than 15 minute buffer!) to get my last drink before they closed for the night. But, I was sorely disappointed. The employee for both days...

I’m profoundly disappointed to report that the on-campus Dunkin’ Donuts has fallen from grace since the departure of Backwards Hat Kid and Air Pod Kid. Their unparalleled service and infectious energy had once elevated this location to a pinnacle of caffeinated excellence. Now, what was once a vibrant sanctuary for students has become a frustrating experience marred by frequent order errors and a sharp decline in quality. The void left by their absence is palpable, and it’s a significant loss for our campus community. However, there is a glimmer of hope with Long Hair Kid, who is showing the potential to restore some of that former greatness. I remain hopeful for a resurgence of the old standards, but until that glorious day arrives, I’ll be taking my coffee quests to the Dunkin’...

I came here this morning for an ice coffee, and it turned out that all people after me had almost got theirs except me.

I showed my receipt to stuff there asking why this could happen, she answered me "I don't know but I could make you a large one" - this is so ridiculous that you placed your order, you waited as others waited, now your order is skipped and people who should be responsible for this told you they also have no idea, thinking the reason you are asking for this lag/miss is for a free update to a large coffee ?!

Such a joke for your business here!

I suggest anyone buying coffee there to be alert about what they order. Once you place your order, be sure to ask them when all people after you have already got their orders.

Update: Just...