University Bookstore — Local services in Lincoln

Do not rent books here! I heard from a couple of my friends that the UNL bookstore scammed them with book rentals. I was skeptical at first but after I ran a test of my own, I discovered it was all true. I ordered a cheap copy of an old statistics book that I already had an online version of. I kept it sealed in the box that they shipped it in for one whole semester, and when it came time to return the book, I delivered it back to them in the same shipping. They emailed me back about 2 days later saying the book was in "irreparable condition" and I would be having to not only pay for the book, but also pay a damage fee. After requesting the book be returned to me (or if I could pick it up), I received no response. I find that very suspicious considering I just bought the book and wouldn't be receiving it. I suspect they keep the older books and continually rent them out to unsuspecting students.

p.s. Everything is overpriced, and...

What la-la-la-LOUSY service! Terrible customer communications; no one ever answers emails or the phone. After waiting for help, I just ordered the item I was interested in and it was a complete bust. The online description was not anywhere near correct. Then I get to pay the return postage and of course, I lose out on the out-bound postage, too, because that's deducted from my refund. If you're looking for Big Red gear, then stick with Best of Big Red or some other vendor. Buyer beware at the UNL online bookstore; don't expect any service from them!

After one week, the manager stepped up and refunded me some of the postage, so I changed it to three stars for effort. At least they are now aware of...

I strongly recommend not using their services for your graduation. I rented my attire from them and unfortunately discovered at the ceremony that I was given the wrong hood color. At no point during the rental process was I informed that they would be available at the event to resolve any issues, and there were not enough signs to help me locate them. I paid around $166 for what should have been a memorable occasion, but it turned into an embarrassing experience. When I reached out to them, I received only a vague apology and was essentially blamed for not being able to find them at the event. To make matters worse, I was not even...