Starbucks — Restaurant in Locust Grove

I was trying to get an iced water with strawberry inclusions but I was told I can’t just pay for the inclusions… so in turn the general manager tried to charge me 6 dollars for a venti cup of ice water with one scoop of strawberries in it. She said it was policy but that makes absolutely no sense who in their right mind is going to pay 6 dollars for 1 scoop of freeze dried strawberries… because their water is free. I will not be coming back to this Starbucks ever again it’s always something like the wrong milk, wrong syrup, no sugar, too much ice, not enough ice, like who is running this store and why does Starbucks think it’s okay to scam people. All I wanted was a refreshing cup of water and I wanted some fruit in it but in order to do that I have to cough up 6 dollars?!? Are you on crack? I could have gotten a free venti water from you guys and went to Walmart next door and got a whole bag of freeze dried strawberries for that price. It’s honestly shameful, with how the economy is set up and how the temperature is set up i’m absolutely appalled. If it was 2 dollars for a scoop of strawberries I wouldn’t have even minded but 6?? You were dropped on your head as a baby. Anyways beware of this location it suck’s so horribly it’s a...

They seriously cannot get orders right. I was going to the Starbucks in Ingles but this one is more convenient as I hate dragging my 1 year old out of the car. I order the same thing every time and it seems like they get lazy and only make half of your order. I normally order an iced coffee with vanilla and cream and they barely put any cream in it. Lately I’ve added caramel drizzle sweet cream and today they basically gave me an iced coffee with sweet cream. There was no regular cream, my coffee was black, and no vanilla or caramel. I’ll stick with Ingles Starbucks. I’m tired of wasting my money.

Update: I sent a complaint to corporate (I guess that’s who it went to) about it and they assured me they’d let the staff/management know and get it corrected. I’m not sure if they did or not, but all of my drinks have been up to par since then. I’ve had zero issues so I’m hoping that they worked on it with staff and it won’t happen to anyone else. Their customer service above stove level is great and very prompt. So I changed my review from a 2 to a 4 to...

Save your time and money on this location. A couple of days ago I was told they were closed even though it was not 8pm & that they could not make my order because they were both new and didn’t know how. They have new employees without any training that cannot tell a difference from an iced matcha tea latte and matcha Frappuccino. I’m not sure why in the world a company would have new employees there by themselves without guidance of a lead or knowledge of the recipes to best service customers. I don’t blame the two young ladies for their lack of knowledge but the customer service itself needs work. They did not greet me, I had to wait a while while they flip through the chart to find my drink so they could price it and the drink was still incorrect after clarifying it 3 times. Not once did anyone apologize for the inconvenience and was even combative when I said they order was not made with the...