Thai House Restaurant — Restaurant in Logan

The good: most of the items we've ordered have been very good: pad Thai, pad kee mai, pad see ewe, house curry, massaman curry, thai dumplings, and curry puffs. I am from Seattle - home of amazing Asian food, and many of the dishes here are good.

The bad: the service is absolutely the worst service I've ever encountered over and over again. It's one thing to get occasional bad service on an off night but this place is ridiculous.

Twice we've come to order take-out. The first time my husband waited for 90 minutes - and yes we know it was that long since we were texting. I was home with a hungry child and kept asking for updates. Since this first time was within two weeks of them opening, we decided to give them another chance at take-out. We thought we'd call first but their phone was busy after multiple attempts so I went in. This second time I waited for 55 minutes from when I ordered my food and when they brought it to me. The worst part of both experiences is that staff never comes over to check in. I understand a busy night, new staff, or even if they flat out forgot our order, but you owe it to your customers to check in and explain. For over 20 minutes of my time no server would even make eye contact with me. People walked by quickly and ignored me sitting or standing waiting trying to get someone's attention. Someone ran away from my husband when he tried to get help. No apology, no complimentary entree or free appetizer for my trouble, no complimentary beverage and NO ONE even offered me an ice water for having to wait almost an hour (90 minutes for my husband). This is such poor customer service its laughable. After both take out experiences when our food finally arrived they sent out a young teenager to deliver our food. It felt very deliberate that we were not going to complain or make a stink to a child. Instead, if you screw up you should send out the manager to apologize and make things right. But bravo, Thai House, I am not going to yell at a teenager.

Then today at lunch I feel they pushed us over the edge. I ordered tom kha soup which is a soup I love, have had many times, and have made myself. It was absolutely inedible. I have never sent anything back but I had to send it back because neither my husband or I could eat more than a few bites. First of all it was bright orange which was a surprise since nothing in tom kha gai is orange. I figured their recipe may use red curry paste which was fine since I like all curries. The problem is that it was too salty. So salty that after eating 3 bites or so I could not swallow it. So salty that I am fairly sure there was a mistake made - either they added too much fish sauce or forgot to mix the curry paste at the correct amount. Another reviewer reported the dish broth being good and I guarantee no one could eat this so it must have been a mistake. It tasted like a bouillon cube.

It took forever for our waitperson to come back and check on us and I sat there not eating while my husband nearly finished his dish. I tried to explain to our server that it was too salty and I think something went wrong. She offered to give me more soup for free but I did not feel like she understood me since she kept saying it was too spicy and I kept correcting her that it was too salty. So I ordered something else.

When it was time to bring our bill she told us she would have to charge us for the soup since we ordered it and they made it. ABSOLUTELY NOT. If you make something inedible that the patron did not eat you do not charge them for it! We ate 5 bites between us. Everywhere I have eaten before both nice restaurants and casual places will not charge you the full cost of something they screw up. Heck most places will not charge you if you just don't like it! Even if they had offered half off, or given us our appetizer for free or anything we would have moved on with our day. This was likely the last straw. The service is so terrible and it is clear they do not appreciate their patrons, I cannot...

First of all, I do have to preface this by saying we came in with a party of 12, so I'm sure that affected things. To my credit, I tried 3 different ways of contacting them several days before to try to reserve a time for our party and give them proper notice. I tried calling several times and the phone was never answered but went to a device that asked for my number and a pin (not sure what that was about). I sent a message through their website and never got a response. I even went on their Facebook page and sent them a message but never heard anything back. It was kind of impossible to set up a reservation.

However, I was very satisfied with the house curry and yellow curry we got. They were both very delicious. We also enjoyed the curry puffs. We got the spring rolls but they didn't seem like anything special but still okay. One member of our group ordered a pad Thai at a 1 spicy level but when it came it was spicier than someone's level 3 dish.. so not sure how accurate the spice levels are.

They seemed a little short staffed the night we were there so it didn't help that we came in with such a big group. There seemed to be only one main waitress with a couple bus boys to help. Our dishes came out in random order- some people were finished eating when others hadn't even gotten their dish. Our appetizer came out after we finished our curry. Made it a little awkward but it was still pretty yummy.

All in all, we enjoyed the food for the most part, but they could work on answering their phones for reservations and having enough staff. The bathrooms were also not very well stocked and the women's bathroom didn't have anywhere to change a diaper so I saw a mother changing one on the floor. I might be back again just because I really enjoyed the...

I don't do five stars very often, but Thai House Restaurant definitely deserves it. Jazelle did an amazing job at making sure we were comfortable, gave us great recommendations, and stayed on top of our needs. Really great person. She accurately described the spice levels. Most of is like it spicy (enough to give you that tingle and possibly clear your sinuses without making you feel like your head is going to explode and your lips burn off. Some of us had a three out of five and others a one. It was spot on! Such a relief as some places you ask for a three and it doesn't have any spice to it, and others a three will blow your head off. The food. Words can not do it justice. The Pad Thai wasn't dry, like most other restaurants. They had enough sauce with it to keep the noodles from sticking together, but it didn't have a puddle at the bottom, and it tasted AMAZING!! The Ginger Chicken was probably everyone's favorite. The flavor was absolutely incredible. None of the chicken was dry. Just perfect. The house curry had such an amazing depth of flavor. The Pad Woon Sen was really good. Very enjoyable. The Garlic Pepper beef was so good. The flavor was perfect. My sister loves black pepper as in, there is never enough. This was seasoned perfectly. Overall, this was the best experience. When we come back for our next visit, we will definitely be coming back. If you don't try this place,...