123 Pho — Restaurant in Long Beach

Came here for late lunch with my family, we love pho. If you love pho too, this is not the place for you. The summer rolls were decent (those are hard to mess up) but the peanut sauce was lacking in flavor and texture. I ordered iced Vietnamese coffee with condensed milk, not nearly as strong or sweet as I'm used to. The pho is the most expensive I've had so far and is lacking in flavor, not nearly served hot enough either. You order your noodles (thin or wide) pick three toppings (meats or veggies), and then your broth (beef/chicken or veggies). I got double rare steak and tendon. The tendon was so overcooked it looked -for lack of a better description- like giant brown loogies; ate one piece to give it a try and it didn't taste very good, and the rare steak just wasn't good either. We also got popcorn chicken which was nice and crispy but the chicken itself was a bit dry and there was nothing special about the flavor either. The music was just a little too loud for my taste, but that's subjective. Tl;dr: if you want a good bowl of pho and you're used to traditional mom&pop pho shops this is definitely not the place for you. I essentially paid $10 for a bowl of noodles since the meat was awful and didn't even eat half because of...

THE WORST CUSTOMER SERVICE !!! when I first arrived for MY PICKUP ORDER I called them to make sure the extra sauce and veggies could be added even tho I already added it online ! then the gentleman who brought my order out was so rude I said thank you so much HE STARED AT ME !!! then I get home and GUESS what THERE WAS NOTHING IN MY BAG ZERO VEGGIES FOR THR PHO ZERO SAUCE ZERO UTENSILS !! So then I drive all the way back let them know I have to come back now because nothing was in my bag and the person on the phone the young lady says “ OK “ I then let her know I’m outside and she says “ well bring it out when we can “ haha!! After 8 mins and having to drive back to the store from home !! I call again and the same gentleman who was rude before says ok we don’t see you even tho I was right infront ATP !! I felt so disrespected!!! he then proceeds to continue to have me wait !!! and then comes out with the bag and I’m attempting to tell them how that was just like very terrible customer service like not only am I a customer !!! But I come here often ! a bunch of kids who hate their job taking it out on good customers !!! I WILLLL NEVER GO BACK TO THIS PLACE AGAIN !!! LITERALLLY 0/10!!! PLZ STOP HIRING PPL WHO DO NOT LIKE COMING...

I did not know of this place until today. Not thst it's hard to miss or anything but Long Beach is such a forward developing city. When I walked in I was very pleased with the spacious environment no need for a greeter or a host, the order counter is a few steps into the door. The menu is clear and legible leaving little point for questions if you're used to eating pho. Plus points for having the bowls customizable from the noodle, to the protein (if you choose) to the broth. Do many options. They even have appetizers and a wok and grill for those who may not be in the mood for pho. I absolutely loved the customized menu for their beverages. I was able to order a Thai tea no problem with many additional options not found at other locations to take it in a different direction. They also have a healthy offering of beer and wine if you're into that. No cash or card? Well they also have apple/android pay so you're able to process your order (and tip) effortlessly. Live TVs and awesome music in the background make for a very hip ambiance and I am super eager to come back and impress my friends with this awesome one of a kind...