Philz Coffee — Restaurant in Long Beach

I'm not an avid coffee drinker. I do enjoy coffee from time to time and this place has been pretty inconsistent.

I've had it a handful of times and the best experience was the first. My iced coffee was quickly made, tasted amazing, and made me realize how wonderful coffee can be. With that being said, their coffee is strong. Even if I drink it in the morning, I'll most likely won't fall asleep until 2 AM - and I order the small. I've also noticed they're inconsistent with their beverages. Despite returning and ordering the same thing, it's always tasting differently. This translates into tragedy and I bemoan another disappointed experience.

Lastly, their customer service is subpar. I've worked in numerous customer service jobs (barista included) and theirs is perhaps the worst I've seen. I've stood in line and have been unacknowledged multiple times. They even answered a call before acknowledging me. I was shocked*. It's therefore an etiquette and an awareness of service this place lacks. I doubt I'll be back mainly because of their inconsistency and because of their poor customer service.

*To clarify: I do not expect a red carpet treatment. All I ask is for an acknowledgement and an interest in helping a patron. Is this not considered standard practice in the food industry?

Hopefully they implement new practices to address the...

Great Coffee and Exceptional Service!

I recently visited Philz Coffee and had an outstanding experience thanks to barista James. His customer service skills are remarkable, always greeted with a warm smile and friendly conversation that makes you feel welcome.

James has an impressive ability to remember my favorite coffee order. Every time I visit, he gets it just right, showing great attention to detail and a genuine passion for his craft. Watching him work, you can tell he truly enjoys making each cup special.

The ambiance of the shop is cozy, perfect for grabbing a cup to go or settling in with a book. I highly recommend Philz Coffee for anyone looking for great coffee paired with phenomenal service. James is a true asset...

Really friendly customer service. I was trying to make up my mind about the menu and Felicity came to my rescue (I have her permission to use her name here). She helped me design the perfect drink, gave me multiple options and the friendly team members behind the counter made it perfectly.

I like how they stress that they will make it again if you don’t like it - every time they hand you the drink they made.

This location has the perfect atmosphere - not too crowded but enough people to give it a good vibe. Love their outdoor seating area and easy parking.

I like the iced mojito coffee drink but the others look pretty good - maybe another day.

Recommend their product and...