Dunkin' — Restaurant in Longmont

At about 9:30 AM this morning (7/21/25), I accidentally auditioned for Customer Service: The Horror Show. Starring Chloe, whose main talent is slamming windows and losing customers.

I paid for my drink through the app, showed up polite as can be, the girl at drive thru speaker was sweet and professional and said she couldn’t find my order. She told me to pull forward to the window where I showed her my app and my bank account to prove I’d been charged. She said hold on and closed the window.

i just wanted to get my coffee when all of a sudden i hear this agitating, grating voice and here waddles out Chloe…

Apparently, Chloe (manager or assistant manager hard to tell through all the attitude) thinks the solution to a paid but missing order is to tell the customer to “go through their bank to get a refund” or “just buy another one.”

Like money grows on trees.

When I explained I had nothing left until payday, she hit me with: “You have a Tesla, you can buy another one.”

Sorry, Chloe, but my car doesn’t print money.

I told her I don’t get paid until later this week, showed her my zero balance, and said I was just looking forward to the coffee I already paid for. She then says “okay I don’t get paid tell Friday” like I was supposed to clap for her instead of, you know, getting the coffee I paid for. Or if that somehow justified treating me like trash instead of fixing the issue. The grand finale? Then Turning to her employees, laughing, and saying, “He has a Tesla, he can buy another one.” before slamming the window in my face.

Here’s the thing, Chloe — you don’t know what someone’s dealing with. I just dropped money on a new tire, moved into a new place, and the only reason I even drive a Tesla is because I survived a brutal car accident and autoimmune issues make it the safest, most autonomous and most functional car for me to survive daily life. Not because I’m rich, but because it literally helps me exist.

Meanwhile, you’re acting like handing over a $5 coffee I already paid for is going to bankrupt your franchise.

So, to recap: I paid, I was polite, I just wanted my drink… and apparently, that was too much to ask. If you’re into being shamed for driving something nicer than Chloe’s 2002 Nissan Sentra while still having to beg for the drink you already bought, this is your spot. Otherwise, steer clear—Chloe’s ego is the only thing getting served hot here. And Making fun of a customer for being broke until payday? That’s not just unprofessional, it’s the kind of thing people get fired over when their boss actually cares about the brand’s reputation.

But sure, the attitude was free. too bad it reeked of cheap perfume and a trashy trailer park. At least I left with something.

The coffee? Still nowhere...

I’m writing to share my recent experiences at your store on 8/12 at 1:45 PM and again on 8/14/25, which were both very disappointing.

On 8/12, I ordered a refresher and the loaded chipotle hash browns without bacon (I mentioned “no bacon” twice because I don’t eat meat). When I got home, I discovered bacon on the hash browns. I returned through the drive-thru at 2:05 PM, showed my receipt, and explained the mistake. Unfortunately, the employee with long brown hair was rude and dismissive, offering no apology. She eventually asked me to come inside, even though I could see my corrected order sitting ready.

Then, on 8/14, I placed the same order — and again received bacon on the hash browns. Two mistakes on the same item in such a short time suggest that attention to customer requests is not being taken seriously. This is concerning not only for vegetarians like myself but also for anyone with dietary restrictions or allergies.

To make matters worse, the staff on both occasions were unprofessional, treating my concern as though I was asking for something unreasonable rather than simply requesting the order I paid for. I’ve since left a voicemail with Dunkin’ corporate, as this location needs to be held accountable for consistent errors and poor customer service.

I hope management addresses these issues promptly to ensure that orders are prepared accurately and customers are treated...

Ive gone into this particular DD's several times and leave with regret. Whether its screaming and playing pranks on each other instead of taking care of their customers to giving severe attitude to the people their supposed to be serving. Ive witnessed ice being thrown across the room, inappropriate slurs made about previous customers, lying to customers faces about their orders being wrong and refusing to fix the error, to flat out ignoring that people are even waiting in line. This morning was the last straw for me. I ordered a pistachio vanilla latte and asked for almond milk. I watched the lady put regular milk in it and give it to me, I then told her I ordered my latte with almond milk due to an intolerance and she lied to me right to my face! I could see the milk on the counter and pointed to it. She shook her head and rolled her eyes at me and remade my latte with almond milk that she had to go grab from the back (im assuming this was super inconvenient, since I was the only customer there the entire time) she remade my drink and begrungingly gave me my latte. Its been 30 minutes since Ive ordered my drink and my stomach is killing me, so im 100% sure she went ahead and gave me the wrong latte anyways! I will never return to this place and neither will my coworkers. this is embarrassing...