Chuck E. Cheese — Restaurant in Los Angeles

My wife and I decided to introduce our small children to Chuck E Cheese finally. We both have very fond memories from our childhood and were ready to start then with our own children. We haven't been this disappointed in a place in a very long time. It was Saturday night, prime time take your kids out time. Of course it was packed.... kind of.

There were only 6 people that we saw working there, plus whoever was cooking in the back. One of the 6 is at the door stamping everyone in and "checking" them out. Good. 2 were behind the food / prize counter. Except when Chucky made his rounds. The other 3 appeared and disapeared like magic.

We came in and looked for a table immediately. There were 4 tables occupied, the rest abandoned and filthy, waiting to be bussed. I didnt bother counting, but let's call it 10 to 15 tables. Then there was the sea of tables in front to the "band" that all had reserved for private party signs on them. There was one occupied with about 30 people the rest nice and clean waiting for their guests. We stood around for approximately 10 minutes waiting to see who he was cleaning tables so we can snag one. After about 10 mins, I went up to the food counter and asked if someone can please come clean a table. The gal behind the food counter got on the radio, and asked someone else to clean tables. She argued a bit with the person on the other end, and told me itll be just a minute and to wait by the table we wanted. It never happened. No tables.

We couldn't hold off our 3 year old any longer so we purchased a 1 hour game card ($21) and ditched the table / food idea. This is when we realized the next sets of issues. There were SO MANY games out of service. Water game with not enough water in it, multiple ticket exchange machines out of order, all games lit up, but 11 - ELEVEN - that didnt work. Not out of tickets, that was common on many others, but straight up broken. Now the functional games, new issue. At least 50% were taken up by adults playing trying to win as many tickets as they can. Sure a few playing because it was with their kid, but most without a kid around them. It took a long time for our kid to play between games as we had to wait and wait and wait. I pointed it out to one of the workers, she just shrugged and said "we dont discriminate at Chuck E. Cheese and just walked away from me. I was speechless at the response. Our 1hr game card ran out, and we had played a total of 11 different games. Some of these games last for only seconds so we played them a few times.

Mind you it has now been 1.5 hours since we got there. No tables were ever cleared off except a couple by patrons themselves. All the nasty old food and filth still untouched. As I was heading for the door I saw a girl tell her group she found a broom and started sweeping around a table they wanted Not a single reserved party has been in the area in front of the band, wasted available seating to accommodate everyone.

We HAD to leave because we needed to go get food from a drive thru and go home to eat. Again I pointed it out to the same gal behind the counter when I turned in my card for a lollipop. She just shrugged and said "next time if you've waited like 10 minutes and no one came they probably forgot and I should go back to the counter and ask again" 🤦🏻‍♂️

Now's is the kicker that will make me NEVER return. Not any of the above mentioned experience. As we were leaving, my wife was holding our 3 year old, and I was holding our 1 year old. They headed to the exit about 10 seconds after us so there were some people between us trying to get out. When I got "scanned" to leave with my assigned kid, the guy (same one that checked us in) quickly flashed his blacklight at my kid's hand, then on my hand that I'm holding my kid with, and said "you're good. Thank you for coming." MY STAMP WAS ON MY OTHER HAND. I turned and said "um my stamp is on this hand". His response was "it's all good" and didnt even bother looking.

I walked right out without any identification this was my 1 year old.

Good luck Chuck...

We had family visiting from out of town during the holidays, and decided to take them and their two daughters to Chuck E Cheese. As we walked in, there was a foul odor that hit us, that my daughter asked what was that smell. The odor was so bad, My husband mentioned it to one of the employees, so they could attend to it. As we proceeded to walk in, we had to wait to enter as there was no one to stamp us in. After several minutes, someone came from from the back party area, and stamp our hands. Our guests arrived after us. The same thing happened to them. Again, it took several minutes before someone attended to the door. We proceeded to place our food order. Our guests placed their order after us.

There were announcements being made throughout the night. One announcement was to call a man back who had just walked out with their infant child. They too got tired of waiting for someone to check their hand stamp and proceeded to walk out. Another announcement was that they had many parties going on that pizza orders were being delayed. After 45 minutes, our guests food order arrived before ours. We had asked the employee to please check on our order. They never returned. My husband went back to the registers after 15 minutes. Again, he was told that because they had parties tonight, pizza orders were delayed up to an hour. As he walked back to our table, he had noticed that the was only one party. It had been more than an hour since we had placed our order. Another 6 minutes had passed before receiving our large pepperoni pizza.

There was no one to bus the tables. At times the registers were unattended, with a growing line of people waiting to place their orders. Not to mention, on several occasions that there was no one to man the door. On this night, this location was severely under-staffed - I counted no more than 3 employees on the floor at any given time. My husband and I were extremely embarrassed in front of our guests and greatly disappointed in the overall service. Needless to say this was our last visit to Chuck E Cheese as we will...

The restaurant’s new motto that they stand by is: I have the right to refuse service to anyone,said by the Manager.

So if you can relate to any of the following statements please do not support this business.

1. I am hungry when I come here
2. I have little patience with a 30 minute transaction to order a pizza when I’m hungry
3. My child is rigid and will become upset if they do not get a certain color prize

The employees here do not want to be here and will give you attitude but if you start questioning anything, they will become rude and abrasive and then refuse to serve you even after you have invested in their summer pass. The management is poorly trained and doesn’t even return phone calls (the GM) Do not even bother calling the guest service corporate number because She does not care. Guests are NOT right EVER and if you start questioning her 3rd grade education you will get hung up on and according to her she is the only person in the office. Nobody really cares how poor your experience was. If you want to pay for overpriced pizza that may be spit on by Austin if you piss him off then this place is for you. If you don’t care about cleanliness this is the perfect place. If you want to pay a bunch of money to be treated bad and not appreciated they take the award. If you want to leave with upset kids because the prize attendant couldn’t take the extra 2 second to pick the orange sucke then be my guest. Don’t forget you’ve...