El Pollo Loco — Restaurant in Los Angeles

Ordered for delivery on Thursday April 27, 2023. Delivery to arrive between 5:30pm and 6:00pm which should be dinner time. My food arrived way overcooked. Chicken was dry like it was sitting on the back of the grill since lunch time. They got my order wrong. I specifically ordered mac and cheese because we don't like the corn but they sent corn! The salad was dry iceberg lettuce. This order was so disappointing I didn't even bother contacting the restaurant because there is no way they care about the feedback with what showed up at my door. Worst part is that I pre-ordered my food with about 4 hours notice so they had plenty of time to take good care of my meal. I ordered the 8 piece family chicken meal and after door dash fees and tip it was about 50 dollars. Waste of money. We just threw away the leftovers because no one wanted to eat it again the next day since nothing was good. I hope the manager reads this email. I hope that people read this review and choose another place to...

You gotta love El Pollo Loco. Chicken cooked over a flame is the best if done right and they know how to do it right. You may have guessed from the name that this is a Mexican inspired restaurant that specializes in chicken dishes. They also have some beef dishes as well but the menu is more chicken centric than anything else. I have never ordered a dish here that I did not like. The chicken avocado burrito is my favorite though. It is large with juicy chunks of chicken and large slices of avocado. Chicken and avocado are a heavenly combination and this is one heavenly burrito. Unfortunately the current pandemic has forced them to close their dining room but you can still go in and order take out. They also offer delivery through the GrubHub app. Since the dining room is closed they have also closed their fresh salsa bar. That is a bit of a disappointment but understandable and their food is still really good with store bought salsa so don't let...

Good food and they so far always (maybe 6 times) get the orders right in the kitchen.

But the front counter service often comes with a lack of attentiveness and sometimes an attitude. I always list what salsas I want and eliminate the ones I don’t, and they almost never have paid attention to that on pickup orders, even though it’s all listed right on the receipt.

One time, I almost walked out without my drink because the guy didn’t hand it to me, then he gave me a regular when I paid for a large, and then acted like I was giving him a hard time when he should’ve at least been a little apologetic for all the lack of attention to my order.

Update: almost forgot to ask for my drink again. Not so much as an apology for not paying attention to my order. They also still aren’t paying attention to other things on the order like the requested salsas. No point in even putting it into the order system bc you’ll have to ask at the...